Review Improvement

CLIENT

  • Our client is a top software development firm that excels in the area of developing innovative solutions for NGO’s, philanthropic organizations, banks, and embassies.
  • A small number of disgruntled employees left false and defamatory reviews on Glassdoor.com, dramatically affecting the firm’s aggregate star rating.
  • As a result, the firm was suffering from low company morale and was having a difficult time recruiting new employees due to misrepresentative online reviews.

PROBLEM

  • Our client had not encouraged employees to leave their feedback online, so the few negative reviews largely defined their online employer brand. Almost half of all job seekers say they use Glassdoor before they even think about applying for jobs. Furthermore, 69% would not take a job with a company that had a bad reputation on an employer review site, even if they were unemployed.
  • The company did not have a strategic process in place to encourage employees to write positive reviews. Our client also did not have a systematic approach to respond to reviews, both positive and negative.
  • Glassdoor has unfortunately become a hotbed for negative, false, and defamatory allegations from current/former employees. Our client wanted to contact Glassdoor to remove libelous, false reviews but did not know where to start.

SOLUTION

  • Review Removal – When it comes to removing reviews from Glassdoor, companies typically only have one shot. ​Reputation Resolutions has over 3 years of experience (managing over 1000+ removal attempts) and helped our client remove negative reviews from Glassdoor completely.
  • Review Generation – A complete overhaul from their previous strategy, we implemented a best-in-class software to help our client consistently generate positive reviews and monitor all major review platforms in real-time.
  • Review Responses – Our professional writers responded to reviews on our client’s Glassdoor profile utilizing best practices. Our highly skilled review response experts crafted recommended responses for publishing based on the specifics of each review left.

RESULTS

Achieved removal of 4 false and defamatory reviews on Glassdoor Increased their aggregate star rating on Glassdoor from 1.9 to 3.6 in a five-month period.

TESTIMONIAL

“I just wanted to express our gratitude for your help.  It has made a big difference in morale and even with new business efforts.”