Reviews have the power to transform your business:
Reviews are the most impactful marketing tool available online today. Bright Local published a study which found 88% of customers trust reviews online more than personal recommendations. According to Harvard Business Review, “a difference of one star in the average rating of a typical online business can lead to a 5% to 9% difference in revenues.”
Studies revealing the importance of reviews abound, yet many companies do not pay adequate attention to this crucial marketing channel. Reputation Resolutions’ managed review marketing services incorporate review site optimization, customer outreach, and the latest in review-generation software to collect, analyze, amplify, and respond to positive reviews about your company.
Claim Review Sites
The first step to a review marketing strategy is ensuring that your customers can easily review your company. That means having sites where you would like to collect reviews established and completely filled-out with accurate information about your company. Our team has years of experience optimizing review profiles and promoting positive reviews on in search results.
Once our team finishes claiming all of your review sites, we’ll reach out to your former customers asking for reviews on your behalf. Our review generation strategy helps to catch negative reviews and bring them to your attention before they are publicly available on the Internet. Our review generation strategy also amplifies positive reviews by encouraging satisfied customers to post on social media and review sites that you suggest.
Customers hate being ignored. It is always best to acknowledge and respond to real reviews; however, it can be challenging to respond immediately to every review for some companies. Our managed services can reply to positive reviews on your behalf and alert you immediately about negative reviews when they appear online. We also provide you with the best course of action to respond to negative reviews. Finally, we provide executive reports broken down by completed tasks every month, so you are always up to date about the status of your online reviews.
If you are interested in implementing a review strategy to improve your brand online, call us today at (855)239-5322 or fill out the form and one of our brand managers will contact you shortly to learn more about your situation.