Strategy by Anthony Will, Founder & CEO · 13+ years in ORM · 5,000+ clients- Not every review qualifies. Fabricated reviews, defamatory false claims, coordinated attacks, and guideline violations often do, and you pay nothing unless we remove it. About Our Proprietary Removal Intelligence →
- We only accept winnable cases. We build a formal policy case and submit directly to Sitejabber, not a basic platform flag, and the difference in outcome is significant. The Process →
- Most ORM firms charge upfront regardless of results. Here is exactly how our model, process, and track record compare to the typical removal company. See the Comparison →
- You pay only after confirmed removal. No retainer and no upfront fee. Our fee is collected only after the review is confirmed permanently removed. Removal Criteria →
A Sitejabber Profile Often Ranks for Your Brand Name, and Shapes First Impressions.
Sitejabber aggregates business and e-commerce reviews, and a Sitejabber page frequently ranks on the first page of Google for a company's name. A cluster of fake or defamatory one-star reviews there can be the first thing a prospective customer sees, quietly costing you sales before anyone reaches your site. AI assistants like ChatGPT and Google AI Overviews now repeat what Sitejabber says about a company when shoppers ask, so removing the review at the source also corrects the AI answer.
What makes a Sitejabber review uniquely damaging is its reach and permanence. Because the page ranks so well for your company name, a defamatory or non-customer review is often one of the first things a prospective buyer reads, and it keeps shaping that impression for every visitor until it is removed. You lose the shoppers who quietly clicked away, without ever knowing the sale you never had a chance to make.
The obvious first step is Sitejabber's own report option, but it rarely works on its own. It generates an automated request with nowhere to cite the specific guideline the review breaks or attach the order records that establish non-customer origin or a false statement of fact, so most self-submitted reports are dismissed. A rejected report can also create a record that makes a later, better-documented attempt harder to win. That is why we assess each case honestly before filing anything and only move forward when we believe it is winnable.
Sitejabber reviews can be removed when they violate Sitejabber's guidelines or applicable law: reviews from people who were never customers, defamatory false statements of fact, competitor and coordinated attacks, profanity or personal attacks, duplicate or conflict-of-interest reviews, paid or traded reviews, and reviews for the wrong business. Fabricated or incentivized reviews can also implicate the FTC's rule on fake reviews. Genuine customer reviews cannot be removed, and we will tell you exactly which of yours qualify before you commit.
It is worth being clear about what a Sitejabber business account does and does not do. Sitejabber now operates under the SmartCustomer brand, and it sells businesses a paid account with verified-review request tools, a 'Solicited' or 'Verified' label on qualifying reviews, and the ability to respond publicly. None of those tools remove an existing review, and Sitejabber states plainly that reviews are never taken down simply for being negative or in exchange for a fee. Removal happens only when a review breaks the platform's guidelines or the law. Any firm that promises to buy a review down is misrepresenting how the site works, which is exactly why a documented, guideline-based case is the only approach that holds up.
Since 2013, Reputation Resolutions has served 5,000+ clients across 40+ countries and holds an A+ BBB rating. We audit every review on your Sitejabber profile, map each one to the specific guideline it violates, and document the supporting proof: posting-pattern analysis, account and timing signals, and the order records that establish non-customer origin, competitor linkage, or a false statement of fact. That structured written request is submitted through the channels that reach Sitejabber's moderation team, not the standard report button, and if a submission is denied we escalate with additional documentation at no extra charge.
There is no retainer and no upfront fee. Our fee is collected only after Sitejabber confirms the review is removed, and if we cannot remove it, you owe nothing for it. Every removal also includes a 30-day warranty: if the review reappears within 30 days, we pursue it again for free.
Our fee is collected only after removal is confirmed. Zero retainer. Zero risk.
See if your Sitejabber reviews qualifyFree, confidential audit. No obligation, and no fee unless we remove it.
Beating the Industry Average
Sitejabber logs every submission. A failed or poorly constructed case creates a denial record that makes every subsequent attempt harder to win. For most reviews, you have one serious opportunity. This is why how the case is built matters as much as whether it is filed at all.
Reputation Resolutions has handled these cases since 2013. Across 5,000+ clients in 40+ countries, we have built a proprietary case database no competitor can match. Every new engagement is cross-referenced against that database before we file anything.
Most firms submit a portal flag and wait. We build formal policy cases, mapping specific review language to specific platform policy violations, filed directly to Sitejabber through the correct escalation channel, not the standard flag interface. We assess before filing. If we do not believe removal is achievable, we tell you before you engage.
“Most firms guess what will get removed. We already know, from 5,000+ clients we have served.”
How Reputation Resolutions Removes Sitejabber Reviews
A structured process built over 13 years of reputation work.
One shot. A weak or misfiled submission creates a denial record that makes every future attempt harder. This is why we assess before anything is filed.
Free Case Assessment
No cost. No commitment.A specialist reviews every review on your Sitejabber profile and tells you honestly which qualify for removal. We only accept winnable cases.
We Build the Formal Policy Case
Not a report-button click.We document each violation, Sitejabber guideline language, posting-pattern analysis, and evidence establishing non-customer origin, competitor linkage, or a false statement of fact.
We File Directly with Sitejabber
Direct submission.We submit a structured written removal request citing specific guideline violations through the channels that reach Sitejabber's moderation team, not just the public report option.
Sitejabber Reviews and Decides
~30 days typical.Most initial decisions arrive within 14 to 30 days. If denied, we escalate with additional documentation at no extra charge. You only pay when the review is confirmed removed.
Anonymized illustration based on a real Reputation Resolutions case. Identifying details changed.
What Sitejabber Will and Won't Remove
Most ORM companies will not say this clearly. We will.
Reviews from people who never purchased from or transacted with you violate Sitejabber's guidelines. Sitejabber labels some reviews 'Verified' or 'Solicited' through its own request tools or proof of purchase, so an unverified review with no matching order record is easier to challenge. We establish non-customer origin through order records and posting patterns. Among the most common and winnable grounds.
“Worst company online, avoid at all costs.”
Illustrative example, not an actual review.
Specific, verifiable false claims presented as fact, a fabricated lawsuit, a false 'scam' or 'fraud' accusation, are defamatory and actionable under Sitejabber's policy. Opinion is protected; false statements of fact are not.
“This business is being sued by the FTC for fraud.”
Illustrative example, not an actual review.
Reviews from competitors or a wave of one-star reviews posted in a short window from new accounts using similar language. We document the pattern as coordinated inauthentic behavior.
“Don't buy from them, try [competitor] instead.”
Illustrative example, not an actual review.
Threats, hate speech, profanity, or personal attacks on staff or owners unrelated to a transaction are direct guideline violations and among the clearest removals.
“The owner is a crook who should be in prison.”
Illustrative example, not an actual review.
A review that publishes private personal or business information violates Sitejabber policy and strengthens a removal argument.
“Here is the owner's home address and phone number.”
Illustrative example, not an actual review.
A review clearly describing a different company or product you do not sell is one of the clearest removal grounds. We document the mismatch explicitly.
“Terrible airline, my flight was cancelled.”
Illustrative example, not an actual review.
Sitejabber permits only one review per transaction and prohibits reviews from owners, employees, family, or close associates. Duplicate postings and conflict-of-interest reviews are named guideline violations we document against the account and order record.
“Same complaint, posted three times from different logins.”
Illustrative example, not an actual review.
Sitejabber prohibits reviews that were paid for, traded between businesses, or posted for an undisclosed incentive. These also implicate the FTC's rule on fake reviews. When we can document the arrangement, it is a strong guideline-based removal.
“Got a gift card to leave this, happy to post more.”
Illustrative example, not an actual review.
A Negative Sitejabber Review Is Not Just a Reputation Problem
Every day a policy-violating review stays live, it costs you leads, suppresses your local search ranking, and now shapes what AI tells prospective customers about your business.
of consumers read online reviews before choosing a local business
Source: BrightLocal Local Consumer Review Survey, 2024
Sitejabber ranking drops
A rating below 4.0 reduces click-through and suppresses visibility in local results.
AI Overviews amplify the damage
Negative reviews that stay indexed get surfaced to users who never visit your profile.
Revenue impact is measurable
Ratings 4.0+ generate measurably more leads and a higher close rate than ratings below it.
Estimated Monthly Cost
That is approximately $203/day while these reviews stay live.
Based on BrightLocal Consumer Review Survey data and Sitejabber platform benchmarks. Your data is never stored.
Sitejabber Reviews in 2026: The AI Search Dimension
In 2026, a negative Sitejabber review does not stay on Sitejabber. It gets surfaced in Google AI Overviews when someone searches for your business, summarized by ChatGPT when someone asks if your company is trustworthy, and cited by Perplexity in direct responses to comparison queries. The surface area of a single review has fundamentally expanded.
A single policy-violating review now reaches users who never click through to your actual Sitejabber listing. AI systems pull from indexed review content to construct reputation summaries that millions of users see, appearing in responses to queries like “Is this business trustworthy?” or “Should I use this company?”
When Reputation Resolutions removes a review from Sitejabber, we also request expedited deindexing from Google's search cache. Reviews that are no longer indexed cannot be surfaced by Google AI Overviews, ChatGPT, or any other tool that relies on that index. This is why removal has become more strategically important than it was two years ago.
Getting ahead of this in 2026 is considerably easier than trying to correct it in 2028. Reputation Resolutions builds every engagement with the AI search dimension in mind.
What a Sitejabber Removal Looks Like.
Anonymized. Details changed to protect client confidentiality
Reputation Resolutions vs. Other Sitejabber Removal Firms
Most ORM firms take your money first and deliver excuses later. We have built trust with 5,000+ clients on the opposite model.
5.0 Rating. All client identities kept strictly confidential
Find Out If Your Sitejabber Reviews Qualify for Removal.
We will tell you honestly which reviews are actionable before you commit to anything.
I started Reputation Resolutions because I watched people and businesses get blindsided by reviews they could not fight back against. Not because the reviews were true, but because they did not know the rules. The ORM industry was full of firms charging large upfront fees for work that rarely delivered results. That bothered me.
So we built the model differently. You pay nothing unless we remove the review. No retainer, no exceptions. That is a commitment I have personally stood behind on every case since 2013. If we can not remove it, you owe us nothing.