Strategy by Anthony Will, Founder & CEO · 13+ years in ORM · 5,000+ clientsRated 5.0 · read 228 client testimonials(opens in a new tab)- What we remove. Fabricated reviews, defamatory false claims, coordinated attacks, and guideline violations are the cases we win most. You pay nothing unless we remove it.
- We only accept winnable cases. We build a formal policy case and submit directly to Sitejabber, not a basic platform flag.
- Most ORM firms charge upfront regardless of results. Here is exactly how our model, process, and track record compare to the typical removal company.
- Negative Sitejabber Reviews. If your business has negative or fake Sitejabber reviews online, we only get paid AFTER we successfully remove them.
A Sitejabber Profile Often Ranks for Your Brand Name, and Shapes First Impressions.
Sitejabber aggregates business and e-commerce reviews, and a Sitejabber page frequently ranks on the first page of Google for a company's name. A cluster of fake or defamatory one-star reviews there can be the first thing a prospective customer sees, quietly costing you sales before anyone reaches your site. AI assistants like ChatGPT and Google AI Overviews now repeat what Sitejabber says about a company when shoppers ask, so removing the review at the source also corrects the AI answer.
What makes a Sitejabber review uniquely damaging is its reach and permanence. Because the page ranks so well for your company name, a defamatory or non-customer review is often one of the first things a prospective buyer reads, and it keeps shaping that impression for every visitor until it is removed. You lose the shoppers who quietly clicked away, without ever knowing the sale you never had a chance to make.
The obvious first step is Sitejabber's own report option, but it rarely works on its own. It generates an automated request with nowhere to cite the specific guideline the review breaks or attach the order records that establish non-customer origin or a false statement of fact, so most self-submitted reports are dismissed. That is why we build the documented, guideline-based case before anything is filed.
Sitejabber reviews can be removed when they violate Sitejabber's guidelines or applicable law: reviews from people who were never customers, defamatory false statements of fact, competitor and coordinated attacks, profanity or personal attacks, duplicate or conflict-of-interest reviews, paid or traded reviews, and reviews for the wrong business. A free assessment tells you exactly which of yours qualify.
A Sitejabber business account (Sitejabber now operates under the SmartCustomer brand) adds verified-review request tools, a 'Solicited' or 'Verified' label on qualifying reviews, and public replies, but it does not remove existing reviews. Removal happens when a review breaks the platform's guidelines or the law, which is why a documented, guideline-based case is the approach that works.
Since 2013, Reputation Resolutions has served 5,000+ clients across 40+ countries and holds an A+ BBB rating. We audit every review on your Sitejabber profile, map each one to the specific guideline it violates, and document the supporting proof: posting-pattern analysis, account and timing signals, and the order records that establish non-customer origin, competitor linkage, or a false statement of fact. That structured written request is submitted through the channels that reach Sitejabber's moderation team, not the standard report button, and if a submission is denied we escalate with additional documentation at no extra charge.
There is no retainer and no upfront fee. Our fee is collected only after Sitejabber confirms the review is removed, and if we cannot remove it, you owe nothing for it.
Our fee is collected only after removal is confirmed. Zero retainer. Zero risk.
See if your Sitejabber reviews qualifyFree, confidential consultation. No obligation, and no fee unless we remove it.
Beating the Industry Average
Sitejabber logs every submission, so how the case is built matters as much as whether it is filed. We build it right the first time.
Reputation Resolutions has handled these cases since 2013. Across 5,000+ clients in 40+ countries, we have built a proprietary case database no competitor can match. Every new engagement is cross-referenced against that database before we file anything.
Most firms submit a portal flag and wait. We build formal policy cases, mapping specific review language to specific platform policy violations, filed directly to Sitejabber through the correct escalation channel, not the standard flag interface. A free assessment shows exactly what qualifies, and you pay only if it is removed.
“Most firms guess what will get removed. We already know, from 5,000+ clients we have served.”
How Reputation Resolutions Removes Sitejabber Reviews
A structured process built over 13 years of reputation work.
Built right the first time. We assess every review before anything is filed, so each submission is built to win.
Free Case Assessment
No cost. No commitment.A specialist reviews every review on your Sitejabber profile and tells you which ones qualify for removal, free.
We Build the Formal Policy Case
Not a report-button click.We document each violation, Sitejabber guideline language, posting-pattern analysis, and evidence establishing non-customer origin, competitor linkage, or a false statement of fact.
We File Directly with Sitejabber
Direct submission.We submit a structured written removal request citing specific guideline violations through the channels that reach Sitejabber's moderation team, not just the public report option.
Sitejabber Reviews and Decides
~30 days typical.Most initial decisions arrive within 14 to 30 days. If denied, we escalate with additional documentation at no extra charge. You only pay when the review is confirmed removed.
Anonymized illustration based on a real Reputation Resolutions case. Identifying details changed.
What Sitejabber Removes, and What We Win Most
Here is exactly what qualifies.
Reviews from people who never purchased from or transacted with you violate Sitejabber's guidelines. Sitejabber labels some reviews 'Verified' or 'Solicited' through its own request tools or proof of purchase, so an unverified review with no matching order record is easier to challenge. We establish non-customer origin through order records and posting patterns. Among the most common and winnable grounds.
“Worst company online, avoid at all costs.”
Illustrative example, not an actual review.
Specific, verifiable false claims presented as fact, such as a fabricated lawsuit or a false 'scam' or 'fraud' accusation, violate Sitejabber's policy and are strong removal grounds.
“This business is being sued for fraud.”
Illustrative example, not an actual review.
Reviews from competitors or a wave of one-star reviews posted in a short window from new accounts using similar language. We document the pattern as coordinated inauthentic behavior.
“Don't buy from them, try [competitor] instead.”
Illustrative example, not an actual review.
Threats, hate speech, profanity, or personal attacks on staff or owners unrelated to a transaction are direct guideline violations and among the clearest removals.
“The owner is a crook who should be in prison.”
Illustrative example, not an actual review.
A review that publishes private personal or business information violates Sitejabber policy and strengthens a removal argument.
“Here is the owner's home address and phone number.”
Illustrative example, not an actual review.
A review clearly describing a different company or product you do not sell is one of the clearest removal grounds. We document the mismatch explicitly.
“Terrible airline, my flight was cancelled.”
Illustrative example, not an actual review.
Sitejabber permits only one review per transaction and prohibits reviews from owners, employees, family, or close associates. Duplicate postings and conflict-of-interest reviews are named guideline violations we document against the account and order record.
“Same complaint, posted three times from different logins.”
Illustrative example, not an actual review.
Sitejabber prohibits reviews that were paid for, traded between businesses, or posted for an undisclosed incentive. When we can document the arrangement, it is a strong guideline-based removal.
“Got a gift card to leave this, happy to post more.”
Illustrative example, not an actual review.
A Negative Sitejabber Review Is Not Just a Reputation Problem
Every day a policy-violating review stays live, it costs you leads, suppresses your local search ranking, and now shapes what AI tells prospective customers about your business.
of consumers read online reviews before choosing a local business
Source: BrightLocal Local Consumer Review Survey, 2024
Sitejabber ranking drops
A rating below 4.0 reduces click-through and suppresses visibility in local results.
AI Overviews amplify the damage
Negative reviews that stay indexed get surfaced to users who never visit your profile.
Revenue impact is measurable
Ratings 4.0+ generate measurably more leads and a higher close rate than ratings below it.
Estimated Monthly Cost
That is approximately $203/day while these reviews stay live.
Based on BrightLocal Consumer Review Survey data and Sitejabber platform benchmarks. Your data is never stored.
Sitejabber Reviews in 2026: The AI Search Dimension
In 2026, a negative Sitejabber review does not stay on Sitejabber. It gets surfaced in Google AI Overviews when someone searches for your business, summarized by ChatGPT when someone asks if your company is trustworthy, and cited by Perplexity in direct responses to comparison queries. The surface area of a single review has fundamentally expanded.
A single policy-violating review now reaches users who never click through to your actual Sitejabber listing. AI systems pull from indexed review content to construct reputation summaries that millions of users see, appearing in responses to queries like “Is this business trustworthy?” or “Should I use this company?”
When Reputation Resolutions removes a review from Sitejabber, we also request expedited deindexing from Google's search cache. Reviews that are no longer indexed cannot be surfaced by Google AI Overviews, ChatGPT, or any other tool that relies on that index. This is why removal has become more strategically important than it was two years ago.
Getting ahead of this in 2026 is considerably easier than trying to correct it in 2028. Reputation Resolutions builds every engagement with the AI search dimension in mind.
What a Sitejabber Removal Looks Like.
Anonymized. Details changed to protect client confidentiality
Reputation Resolutions vs. Other Sitejabber Removal Firms
Most ORM firms take your money first and deliver excuses later. We have built trust with 5,000+ clients on the opposite model.
Payment model
Typical ORM Firm
Upfront retainer before work begins
Reputation Resolutions
Pay only after removal is confirmed
If removal fails
Typical ORM Firm
Keep your money, vague follow-up
Reputation Resolutions
You owe nothing for that review
Case evaluation
Typical ORM Firm
Skipped or generic
Reputation Resolutions
Free assessment before you commit
Submission method
Typical ORM Firm
Platform flag tool
Reputation Resolutions
Formal written policy case
If first attempt fails
Typical ORM Firm
Case closed
Reputation Resolutions
Escalation included at no extra charge
BBB rating
Typical ORM Firm
Varies
Reputation Resolutions
A+ with zero complaints in 13+ year history
Experience
Typical ORM Firm
Typically 1 to 3 years
Reputation Resolutions
13+ years, 5,000+ clients
Real client messages · Sitejabber review removal
Clients who needed a review gone, in their own words
Real emails and public reviews from people we took on review removal for. Every message is word for word, exactly as it arrived. We only hide names to protect our clients' privacy.
Such great news to see these reviews removed! Truly appreciate the work to improve our rating. I sent the invoice over to our accounting team to pay it out. Have a great weekend,
Helped my company remove defamatory content and false reviews. A life saver and would use again.
They were honest about which reviews could realistically come down. They got several removed, and there were no false promises.
Pay only after the removal is confirmed. No retainer, no upfront fee.
Schedule a Free Consultation With Our Sitejabber Removal Experts
A free assessment shows exactly which reviews qualify, before you commit to anything.
I started Reputation Resolutions because I watched people and businesses get blindsided by reviews they could not fight back against. The ORM industry was full of firms charging large upfront fees for work that rarely delivered results. That bothered me.
So we built the model differently. You pay nothing unless we remove the review. No retainer, no exceptions. I have stood behind that on every case since 2013.
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