Online Review Management That
Wins You Customers.
Reputation Resolutions provides fully managed review management across 50+ platforms, combining 24/7 monitoring, professional response writing, fake review removal, and ethical review generation into a single service. Backed by an A+ BBB rating and a results-based payment model, our team does the work so negative reviews stop costing you customers.
of consumers read online reviews before making a purchase decision.
is the minimum star rating consumers will consider engaging with a business.
positive reviews are needed to repair the damage of one negative review.
more revenue for businesses with excellent review profiles.
Strategy by Anthony Will, Founder & CEO · 13+ years in ORM · 5,000+ clients- What this service does. Fully managed reviews across 50+ platforms, monitoring, professional responses, fake-review removal, and ethical review generation. See platforms →
- How you pay. Results-based and A+ BBB rated, with a dedicated account team, not just a software dashboard. Why choose us →
- Timeline. First results typically within two weeks; measurable rating gains in 60–90 days. How it works →
About Our Services
Professional Review Management Services You Can Trust
Before a customer books, buys, or walks through your door, they check your reviews, and your star rating and most recent feedback often decide the choice before they ever reach your website. A cluster of fake or policy-violating one-star reviews, or a run of genuine complaints left sitting unanswered, quietly costs you business you never hear about. In 2026 the same review profile also shapes whether AI tools like ChatGPT, Google AI Overviews, and Perplexity recommend you at all, so an unmanaged profile works against you on two fronts at once.
Reputation Resolutions provides fully managed online review management for businesses, healthcare providers, legal practices, hospitality brands, and multi-location enterprises across the United States, and has served 5,000+ clients across 40+ countries since 2013 while holding an A+ BBB rating. Our team monitors reviews across 50+ platforms around the clock, responds professionally to both positive and negative feedback, documents and removes fake or policy-violating reviews at the source, and runs compliant programs that invite more genuine reviews from your customers.
Unlike self-service review software that hands you a dashboard and leaves the work to you, Reputation Resolutions pairs advanced monitoring technology with a dedicated account team that actively manages your review presence. We handle everything from crafting on-brand responses and flagging fraudulent reviews to building custom review generation workflows tailored to your industry. The result is a stronger review profile, better local search rankings, and a brand that earns trust before a customer ever walks through your door.
We are honest about what review management can and cannot do. A genuine negative review from a real customer who simply had a poor experience generally cannot be removed from any platform, and any firm that promises to erase it is misrepresenting how these sites work. What we get removed are reviews that break a platform's guidelines or the law, fake or non-customer posts, defamatory false statements of fact, and competitor or coordinated attacks, and we tell you honestly which of yours qualify before you commit. On removal work there is no upfront fee: our fee is collected only after a review is confirmed down.
Every review we help generate is earned, not manufactured. Reputation Resolutions follows FTC guidance on consumer reviews (16 CFR Part 465) and the posted rules of each platform, which means we never gate reviews to filter out unhappy customers, never offer incentives in exchange for a rating, and never write, buy, or post fake reviews. Our review generation invites feedback from every customer, not just the satisfied ones, and routes it through compliant workflows that Google, Yelp, and other platforms permit. This protects you from the account suspensions, review takedowns, and regulatory exposure that gating, incentives, and automated fake-review tactics create.
For multi-location brands, franchises, healthcare groups, and enterprises, we manage reviews at both the location and brand level. Each location receives local monitoring, response, and generation, while leadership sees consolidated reporting across every market. Whether you operate a single office or hundreds of storefronts, we keep ratings consistent, responses on brand, and your best-performing locations visible in local and AI-driven search.
In 2026, reviews also shape how AI-powered search tools like ChatGPT, Google AI Overviews, and Perplexity recommend businesses. Stale or unmanaged review profiles are increasingly invisible in AI-generated results. Reputation Resolutions ensures your reviews are optimized for both traditional search and AI-driven discovery, because a negative review left unanswered signals to consumers and algorithms alike that customer experience isn’t a priority.
100% Results-Based · No Upfront Payment Required
Get your free, confidential consultationNo obligation. A senior strategist reviews your situation and gives you a straight answer.
Platforms We Support
Review Management Services
We manage reviews across all major platforms where your customers are talking about you.
Google Review Management
Monitor, respond to, and manage your Google Business Profile reviews to improve local SEO and customer trust.
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Yelp Review Management
Build and maintain a strong presence on Yelp with strategic review management and response protocols.
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Facebook Review Management
Manage Facebook recommendations and reviews to strengthen your social media reputation.
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Glassdoor Review Management
Protect your employer brand by managing employee reviews and improving your workplace reputation on Glassdoor.
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Indeed Review Management
Monitor and respond to employer reviews on Indeed to attract top talent and strengthen your hiring pipeline.
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TripAdvisor Management
Maximize your hospitality business reputation with TripAdvisor review monitoring and professional response management.
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Trustpilot Management
Build consumer trust with verified Trustpilot reviews and professional response management across your brand.
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BBB Review Management
Maintain your BBB rating with proactive complaint resolution and strategic review response protocols.
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Healthgrades Review Management
Manage your physician and practice reviews on Healthgrades to build patient confidence and attract new referrals.
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RateMDs Review Management
Monitor and respond to doctor reviews on RateMDs to strengthen your practice’s online reputation.
Learn more →Don't see your platform?
We support dozens of industry-specific review platforms. Browse our database to find your site and see how we can help.
Schedule a FREE Consultation →Our Process
The Reputation Resolutions Review Management Framework
Audit & Assessment
We conduct a comprehensive review audit across every platform relevant to your industry, mapping ratings, volume, response rates, sentiment, suspected fake reviews, and competitive benchmarks. You get a clear picture of where your reputation stands and what is dragging it down.
Strategy & Prioritization
Based on your audit, we build a prioritized action plan covering which reviews qualify for removal under each platform's policies, which platforms to prioritize for your customers, and which compliant generation tactics fit your industry and locations.
Execute & Manage
Our team implements the strategy across all platforms simultaneously, writing professional on-brand responses, submitting documented removal requests for fake or policy-violating reviews, and launching FTC-compliant review generation campaigns that ask every customer, not just the happy ones.
Monitor & Optimize
24/7 monitoring with instant alerts on new reviews, monthly performance reporting, and quarterly strategy reviews. We adapt tactics as your review profile, platforms, and competitors evolve, and we keep multi-location results consistent across every market.
Managed Service vs Software
A Managed Service, Not Just Another Dashboard
Most review tools sell you software and leave the work to you. We do the work, across every platform, and only charge for removals when they succeed.
Reputation Resolutions Managed Review Management
- A dedicated account team does the work for you: monitoring, responding, flagging fake reviews, and running generation campaigns across 50+ platforms.
- Professional, on-brand responses written by real specialists, not auto-generated templates that customers and platforms recognize.
- We identify fake and policy-violating reviews and submit documented removal requests, with results-based pricing so you pay only when a removal succeeds.
- Compliant review generation that follows FTC 16 CFR Part 465 and each platform's rules, with no gating, no incentives, and no fake reviews.
- Location-level and brand-level management with consolidated reporting for multi-location and enterprise clients.
- A+ BBB rated since 2013, with senior leadership involved on every engagement.
DIY Review Software
- You get a dashboard and a login, then handle the monitoring, responding, and follow-up yourself.
- Responses are frequently templated or automated, which reads as impersonal to customers.
- Little to no help removing fake reviews, and the flagging work is left entirely to your team.
- Compliance risk sits with you, and review-gating features built into some tools can violate FTC and platform rules.
- Support is usually ticket-based, with no strategist assigned to your account.
- A fixed monthly subscription is due whether or not your ratings actually improve.
Client Testimonials
5.0 Rating · All client identities kept strictly confidential
This company is honest, transparent, and genuinely invested in getting results. They told me exactly what was possible up front and delivered on every promise.
I would highly recommend this company to anyone dealing with a reputation problem. Professional, responsive, and the results spoke for themselves.
I’ve had bad experiences with other ORM firms that overpromised and underdelivered. Reputation Resolutions was the opposite: clear expectations and real results.
From the first call, I felt like they actually understood my situation and cared about fixing it. The process was smooth and the outcome exceeded my expectations.
Our company was attacked with fake reviews that were tanking our rating. They had them removed and helped us rebuild trust with authentic, positive reviews.
This company is honest, transparent, and genuinely invested in getting results. They told me exactly what was possible up front and delivered on every promise.
I would highly recommend this company to anyone dealing with a reputation problem. Professional, responsive, and the results spoke for themselves.
I’ve had bad experiences with other ORM firms that overpromised and underdelivered. Reputation Resolutions was the opposite: clear expectations and real results.
From the first call, I felt like they actually understood my situation and cared about fixing it. The process was smooth and the outcome exceeded my expectations.
Our company was attacked with fake reviews that were tanking our rating. They had them removed and helped us rebuild trust with authentic, positive reviews.
FAQ
Common Questions About Review Management
Reviews that violate a platform's policies can be removed: fake reviews, reviews from people who were never customers, posts with profanity or hate speech, conflict-of-interest reviews from competitors or ex-employees, and off-topic or extortionate content. What generally cannot be removed is a genuine negative review from a real customer describing a real experience, even a harsh one. We assess each review against the platform's actual guidelines and tell you honestly which ones qualify before you spend anything.
Review removal targets specific policy-violating reviews for takedown. Review management is the ongoing program around it: monitoring new reviews across platforms, responding professionally, flagging violations as they appear, and building a steady flow of legitimate positive reviews so a single bad one carries less weight. Most clients need both, and we scope which mix fits your situation.
No, never. Fake reviews violate platform policies and FTC rules, they get detected and purged, and they put your business at real legal risk. We build genuine review volume by helping you request reviews from real, satisfied customers at the right moments. Any firm offering to sell you five-star reviews is selling you a future penalty.
A clear policy violation flagged through the correct channel can come down in a few days to two weeks. Cases that require escalation, documentation, or legal demand letters typically run two to six weeks. Some platforms are faster than others, and we set that expectation per platform rather than quoting one number for all of them.
Google Business Profile, Yelp, Facebook, Glassdoor, Indeed, Trustpilot, the BBB, Tripadvisor, and industry-specific sites like Healthgrades and RateMDs for medical practices. If a review platform is hurting you and it is not on this list, bring it to the consultation; we handle most sites that accept policy-based dispute submissions.
Removal work follows our pay-for-results model: you pay for a specific review only after it is confirmed removed. Ongoing management and review-generation programs are scoped as a defined engagement with clear deliverables. Either way you get an itemized quote with no hidden fees before work starts.
Sometimes. A star-only rating with no text is harder because there is less evidence of a policy violation, but it can still be removed if we can show it came from a non-customer, a competitor, or a coordinated attack. It is a case-by-case judgment and we will tell you candidly how strong the case is.
Yes, more than most owners expect. A calm, professional response signals to future customers, and to the platforms, that you engage in good faith, and it often prompts the reviewer to revise or remove the review on their own. We craft responses that protect you legally, avoid confirming private details, and read well to the next customer who scrolls by.
Still not sure if your situation qualifies?
Get a straight answer from a senior specialist in one call: free, confidential, and you'll know exactly where you stand before you decide anything.
Your next customer is reading your reviews right now.
Schedule your free consultation today. We’ll analyze your current review profile across every platform and show you exactly how we can help improve it.