Healthgrades Review ManagementThat Stays HIPAA-Safe

Yes, when it violates Healthgrades' review guidelines: fake reviews, reviews from people who were never patients (including competitors and former staff), threatening or harassing content, profanity, and personal contact information. We document it and report it, and removal work is billed only after the review is confirmed down. The free audit shows which of your reviews qualify.

A public response never confirms or denies that the reviewer was your patient and never references diagnosis or treatment. We write measured, on-brand responses that reassure future patients and express your commitment to good care in general terms. If you've already posted a reply you're worried about, we'll flag it in the audit and advise on next steps.

Removal is a one-off: we document and report a specific fake or guideline-violating review. Management is the ongoing program: claiming and completing the profile, monitoring new reviews, drafting HIPAA-safe responses, setting up review requests and reporting. Management is scoped in writing before it starts. Removal is the escalation path inside it, billed only after a review is confirmed removed.

Yes. Claiming your Healthgrades profile is what lets you correct your information and respond to reviews. If your profile is not claimed yet, that is the first thing we help with, and it is part of the setup.

We help you earn authentic feedback from genuine patients through a request your office sends to every patient, and we respond to the reviews that come in. Your rating then reflects more of the patients you actually see.

Yes. The request we set up goes to every patient in the same neutral words, is sent by your office from your own systems, and stays within the platform's guidelines and patient privacy.

When we can document the non-patient origin (for example, procedures you don't perform, a location you've never practiced at, or details that don't match your practice), that documentation is what a report to Healthgrades needs. We handle the evidence and the submission for you.

Yes. AI Overviews, ChatGPT, Perplexity, and Gemini can synthesize a physician's review profile when a patient asks whether you're a good doctor. Removing policy-violating reviews and earning authentic ones changes what those answers can draw on.

The management program (profile setup, monitoring, HIPAA-safe responses, review requests and reporting) is scoped to your number of providers and locations and quoted in writing after the free profile audit. Removal is separate and results-based: no upfront fee, billed only after a review is confirmed down.

Healthgrades' current policy governs profile removal, so check it first. What we can do is help you claim and control the profile, keep it accurate, manage responses HIPAA-safely, and report individual reviews that violate its guidelines.

Yes. Healthgrades can list both individual providers and practices or locations, and patients may see both. We help you claim each one through Healthgrades' provider tools and complete it: specialties, board certifications, conditions and procedures treated, locations and photos. Claiming is what lets you correct your information and respond to reviews, and an accurate profile is what patients, search engines and AI tools read about you.

Healthgrades collects patient feedback through its own patient survey on its site and decides what is published. We track new reviews as they publish and, when one breaks the guidelines (a non-patient, profanity, or personal contact information, for example), document it and report it through Healthgrades' process.

We draft, you decide. Before anything is posted you approve the response rules, and you choose the approval path: every reply signed off by the physician or practice manager, or pre-approved language for routine reviews with sign-off only on sensitive ones. We work from the public review alone and need no chart, appointment history or patient information.

Yes. Healthgrades is where we start for most providers, but our full healthcare reputation program covers Google, Vitals, RateMDs, Zocdoc, and more. See our review management hub and healthcare reputation management page for the complete picture.