Reputation Management for a Small Business Budget

There's no retainer and no upfront fee. You pay only after a specific review is confirmed removed, which is why this model works for a small business budget in a way a $2,000+/month enterprise retainer doesn't. Your free case review includes an itemized quote for your specific situation.

Yes. With a smaller total review count, one fake or unfair one-star review moves your average rating far more than it would for a business with thousands of reviews. It also directly affects your ranking in Google's local map pack, which is often the single biggest driver of new customer calls for a local business.

Often, yes. A wave of negative reviews following a termination is one of the most common and most documentable patterns we handle. We establish the timing and posting pattern that identifies it as a conflict-of-interest review, which most platforms explicitly prohibit.

No. Most of our small business clients have a handful of locations and a small team, sometimes just the owner. Our pay-for-results model exists specifically because a monthly retainer built for enterprise budgets never made sense for businesses your size.

You can, and many owners do at first, but two things get in the way. Watching every platform daily and writing careful replies is time most owners running the business simply don't have, which is why a damaging review often sits for days before anyone notices it. And the do-it-yourself route can't remove a fake or defamatory review, because the public report button platforms offer is usually auto-denied. We handle the monitoring and the professional responses so you don't have to, and we file the documented removal case a self-serve flag can't. During your free review we'll tell you honestly what you can reasonably handle yourself and where a specialist actually changes the outcome.

Google Business Profile, Yelp, Facebook, BBB, and any industry-specific platform relevant to you (Healthgrades for medical practices, Avvo for law firms, TripAdvisor for hospitality, and others). We map every platform where you have a presence during your free case review.

Yes. Google's local map pack ranking is directly influenced by your review rating and volume. Removing reviews that are dragging your average down, and unfairly influencing your visibility, has a direct effect on how often your business appears for people searching near you.

Yes. In 2026, AI Overviews, ChatGPT, and Perplexity increasingly summarize a business's review profile directly in response to a customer's question, often before they open Google or Yelp. Removing the source review is the only way to stop that content from being cited in an AI-generated answer about your business.

Yes, the compliant way. We set up post-purchase requests that ask real customers for a review shortly after a sale or job, when the experience is fresh. Two rules make this safe: Google's policy prohibits review gating (screening customers and only asking the happy ones), and the FTC's rule on consumer reviews bans fake and incentivized reviews outright. So we never gate, never pay for reviews, and never write them. Steady genuine volume is also your best insurance, because the more real reviews you have, the less one unfair review moves your average.

Yes. We complete your Google Business Profile (categories, services, photos, hours) and make sure your name, address, and phone number are consistent across the local directories Google checks. A complete, consistent profile supports your map-pack visibility and gives customers accurate results to land on. We also put a response program in place so every review, positive or negative, gets a professional reply.

Simple cases are often resolved within 30 days or less. If you're facing an active situation, coordinated fake reviews or a sudden wave of attacks, tell us during your free case review and we'll prioritize accordingly.