Reputation Managementfor Car Dealers

Yes, when it violates the platform's guidelines. The most common winnable grounds for dealers are reviews from people who never bought or serviced a vehicle with you, competitor and ex-employee postings, and fabricated factual claims. Genuine negative opinion from a real customer generally can't be removed, and we'll tell you honestly which category yours falls into.

Often, yes. A wave of negative reviews following a termination is one of the most common and most documentable patterns we handle. We establish the timing and posting pattern that identifies it as a conflict-of-interest review, which most platforms explicitly prohibit.

Reviews from someone who was never a customer, including competitors, violate the policies of every major platform. When we can document the non-customer origin, these are among the most winnable cases, and we handle the evidence and submission for you.

Yes. We look at your full footprint across DealerRater, Cars.com, Google, and Yelp, and address both sales and service reviews, because a service complaint can unfairly drag down the rating buyers use to judge your whole dealership.

Removing fake and policy-violating reviews improves the public rating that manufacturer programs and satisfaction indices watch. We focus only on reviews that genuinely violate policy, so the result is a more accurate picture, not an inflated one.

Removal work has no upfront fee: you pay only after a specific review is confirmed removed. Build-track work (review flows, per-location profiles, the response program) is scoped and quoted in writing during your free case review, before you commit to anything.

Give each location, and where appropriate each department, its own review surface and its own flow. We build out per-location Google Business Profiles so sales, service, and parts earn reviews separately instead of blending into one rating, then run post-sale and post-service requests timed off the delivery and service events already in your CRM or DMS, across Google, DealerRater, Cars.com, CarGurus, and Edmunds, so the ask reaches the customer while the visit is fresh. Every ask goes to a real customer, with no incentives and no filtering for happy customers only, which platform policies and the FTC's fake-review rule prohibit. Volume follows the transaction count once the flow is wired to it.

Yes. Our response program answers every review, positive and negative, because buyers read how a store handles criticism as closely as the reviews themselves, and an unanswered one-star reads worse than one met with a calm, specific reply. We answer promptly, keep the tone professional, avoid sharing any private customer or deal details, and route genuine service issues back to the store to make right. Responding consistently also signals to Google and the dealer marketplaces that the profile is actively managed.

Yes, on the platforms that permit it, and it works best when they do. Google, DealerRater, Cars.com, and Edmunds all allow asking real customers for a review, and DealerRater in particular is built around reviews that name the salesperson, which builds a track record individual staff can show. The rules that keep it safe: only real customers, no incentives or discounts for a review, no gating, and nobody on staff ever writes or posts one. Yelp is the exception, its policy discourages asking at all, so there we build the profile and response quality instead.

Yes. In 2026, AI Overviews, ChatGPT, and Perplexity increasingly summarize a dealership's review profile when buyers ask about it, often before they open Google or DealerRater. Removing the source review is the only way to stop it from being cited in an AI-generated answer about you.

Most platforms resolve properly documented policy cases within 30 days or less. Coordinated attacks and cases involving escalation can take longer. We give you a specific timeline for your situation during the free review.