Reputation Managementfor Car Dealers

Yes, when it violates the platform's guidelines. We win most often on reviews from people who never bought or serviced a vehicle with you, competitor and ex-employee postings, and fabricated factual claims. A free assessment shows exactly what qualifies, and you pay only if it is removed.

Often, yes. A wave of negative reviews following a termination is one of the most common and most documentable patterns we handle. We establish the timing and posting pattern that identifies it as a conflict-of-interest review, which most platforms explicitly prohibit.

Yes. Reviews from someone who was never a customer, including competitors, break the rules on Google and Yelp. When we can document the non-customer origin, these are among the most winnable cases, and we handle the evidence and submission for you.

Yes. We look at your full footprint across DealerRater, Cars.com, Google, and Yelp, and address both sales and service reviews, because a service complaint can unfairly drag down the rating buyers use to judge your whole dealership.

It can when it states something verifiably false that you can document, such as a claim contradicted by the signed disclosure, the inspection report, or the vehicle history you provided, or when it includes threats or personal attacks on staff. We show you the strength of the case first. Otherwise, a calm reply that shares no deal details is the right tool.

Removal work has no upfront fee: you pay only after a specific review is confirmed removed. Build-track work (review flows, per-location profiles, the response program) is scoped and quoted in writing during your free consultation, before you commit to anything.

Give each location, and where appropriate each department, its own review surface and its own flow. We build out per-location Google Business Profiles so sales, service, and parts earn reviews separately instead of blending into one rating, then run post-sale and post-service requests timed off the delivery and service events already in your CRM or DMS, across Google, DealerRater, Cars.com, CarGurus, and Edmunds, so the ask reaches the customer while the visit is fresh. The flow makes sure every real customer is asked, at the right moment, on the platform that matters for that department.

Yes. Our response program answers every review, positive and negative, because buyers read how a store handles criticism as closely as the reviews themselves, and an unanswered one-star reads worse than one met with a calm, specific reply. We keep the tone professional, avoid sharing any private customer or deal details, and route genuine service issues back to the store to make right. Responding consistently also shows shoppers that the store is paying attention.

Yes, and it works best when they do. Google, DealerRater, Cars.com, and Edmunds all allow asking real customers for a review, and DealerRater in particular is built around reviews that name the salesperson, which builds a track record individual staff can show. On Yelp we build the profile and response quality instead.

We report content that breaks the platform's rules: posted personal details of staff, threats, impersonation, or false statements of fact. Beyond that, the work is a measured public response, replies on the review profiles the post sends people to, and monitoring so you see where it spreads.

Properly documented policy cases are often resolved within about 30 days. We give you a specific timeline for your situation during the free consultation.

Each platform has its own rules and its own channel, so the case is built differently for each. DealerRater's published guidelines, for example, say reviews may not come from dealership employees, their families, or anyone with a conflict of interest, and we cover how that works on our DealerRater review removal page. We build each case for its platform rather than sending the same complaint everywhere.

Each store, and where it makes sense each department, should have its own profile and its own review flow, with a clear owner for responses. A group-level view helps you spot patterns, such as one location getting a wave of reviews from people who never bought, but removal cases and replies are handled per profile because that is how the platforms treat them.

It can come down when it breaks a specific rule, for example if it makes a verifiably false claim, names staff in a harassing way, or comes from someone who was never your customer. For the rest, a calm reply that avoids private deal details and invites them to resolve it offline is the right tool.

When it violates the platform's policy: where the reviewer was never a service customer, or the content is false or abusive, we document it and submit it. For a real service visit that went poorly, a calm reply and a fix do the most for your rating.

BBB complaints and Facebook reviews are handled through their own processes. We cover BBB on our BBB complaint removal page and Facebook on our Facebook review removal page.

We work on the public side: the reviews on third-party platforms that buyers and manufacturers can see. If you tell us which programs matter to you, we plan the response and review work around them.

We run the free dealership audit: your DealerRater, Cars.com, CarGurus, Edmunds, Google, and Yelp profiles across sales and service, sorted into what can be removed and where your rating can grow. Scope and deliverables are agreed in writing before work starts.

We audit what AI assistants say about you and work on the sources they draw from, such as the reviews and complaints they summarize. Removing a review that breaks a platform's rules also removes it as a source.