Online Reputation Managementfor Mental Health Practices

It is the work of controlling what prospective clients find when they search your name or practice: removing reviews that break a platform's rules, keeping Google, Healthgrades, Yelp, and directory listings accurate, building the accurate results that rank for your name, and monitoring for new problems. Removal is billed only after it is confirmed. The rest is scoped in writing.

Reviews that break a platform's rules can be, for example spam, a duplicate or same-day account, a review about someone or somewhere that does not exist, or content outside the platform's guidelines. A genuine client's honest account cannot be removed, even when it is painful to read. We assess each review and tell you which group it is in before you spend anything.

A public reply should never confirm that the reviewer was a client or mention anything about care. A safe reply is general, calm, and invites the person to contact the office, or you may choose not to reply at all. Because a reply cannot correct the facts, a documented removal case is often the better tool when a review is fake.

No, and we ask that you not send it. We build each case from what is public about the review itself. We never ask you to confirm, deny, or discuss whether a reviewer was a client, and nothing we submit to a platform does.

If the review is a genuine client's honest account, it is generally not removable, and trying to force it can backfire. We help you decide whether a short, general reply or no reply is best, and we build a stronger, accurate presence so that one review is not the whole picture.

No. Writing or buying reviews breaks platform rules and, under the FTC's rule on consumer reviews, can expose a practice to penalties. Professional ethics codes and licensing boards also often restrict asking current clients for testimonials, so check your board's rules before inviting any reviews.

Yes. We work with solo therapists, counselors, psychologists, psychiatrists, group practices, and behavioral health clinics, including multi-location operations.

Yes, with extra care. Substance use treatment records are subject to additional federal confidentiality rules, so tell us at the start. See our page on reputation management for addiction treatment for more on that field.

Platforms set their own timing and most do not publish it. We give you a realistic expectation for your case and keep following up until there is a decision.

The assessment is free. Removal of a review is billed only after it is confirmed removed, and if it stays up you owe nothing for it. Listing corrections, accurate-results work, and monitoring are ongoing programs, scoped in writing with milestones, and we lay out what is included and what it costs before you decide.

For accurate results that cannot be removed, we build the accurate profiles and content Google ranks for your name. This is white-hat, takes months, and is scoped in writing. We do not promise a position or a date, and we do not use fake content.

Accurate public records, including a board action or a court filing, generally cannot be removed. We tell you that up front. What we can do is make sure the surrounding facts are accurate and that your own accurate profiles and context also rank.

AI assistants and Google's AI Overviews increasingly summarize provider review profiles when someone asks about a therapist. We audit what they say about you and work on the sources they draw from. No one controls an AI answer directly, and we do not promise one.