Facebook Review ManagementThat Improves & Protects Your Page

Monitoring and triage of every new Recommendation and comment through Meta Business Suite, reply drafts written in your voice with an approval route you choose, comment moderation to written rules, a Recommendation request flow, and a plain-language report. Each is named in a written scope before work starts. Reporting fake Pages and rule-breaking content for removal is separate, results-based work, billed only after the content is confirmed down.

Not for new reviews since 2018. Facebook replaced star reviews with Recommendations, a simple yes or no to "Do you recommend this Page?" Older star ratings may still count toward a Page's overall rating. We work with Recommendations, comments, and your Page rating.

Removal is a single job: we report a specific fake Page or policy-violating post to Meta, and you pay only after it is confirmed removed. Management is the ongoing service around it: monitoring, replies, comment moderation, requests and reporting, scoped and quoted in writing. Inside a management program, removal stays the escalation path and stays billed on results.

Yes, when it violates Meta's policies: spam, harassment, content that is clearly not about a real experience with your business, and content from fake or impersonating accounts. We document it and report it, and removal work is billed only after the content is confirmed down. The free audit shows which items qualify. If you only need a takedown, see our Facebook review removal service.

You can hide or delete comments on your own posts and ads, and ban a profile that keeps abusing the Page. A Recommendation can be replied to, or reported to Meta if it breaks the rules. We handle both for you, and we answer honest criticism in your comments rather than deleting it, because that wins back the customer.

To written rules agreed with you. Spam, scams, slurs, threats and abuse are hidden or removed, and repeat offenders can be banned from the Page. Honest criticism stays up and gets a reply. We also configure Meta's Page keyword and profanity filters to match those rules, and anything sensitive, such as a legal threat or a safety claim, comes to you before we respond.

That is your choice, and it is written into the scope. Some owners review every draft. Others pre-approve a reply guide so routine replies go up without waiting, while anything sensitive always comes to you first. For healthcare and other regulated fields, replies never confirm someone was a patient.

We build a request flow into your existing customer touchpoints that asks every customer the same way to recommend your Page. Your rating then grows from genuine customers, steadily.

Yes. We document the impersonation and file a report through Meta's process, and you pay for that work only after the Page or account is confirmed removed.

Generally no. Turning Recommendations off hides your positive ones too, and a Page with none can look odd to a buyer. We suggest it only as a short-term measure during an active attack, while reports and replies are handled.

Recommendations are controlled in your Page settings, where the option that lets people view and leave reviews can be switched on or off, and the Reviews tab is what displays them publicly. A new or low-volume Page may also show little or no rating even when the feature is on, so we check the setting and what is visible as part of the free Page audit.

There are two parts. The management program (monitoring, replies, comment moderation, requests, reporting) is scoped to your Page activity and number of locations and quoted in writing after the free consultation, so you know exactly what is included before you commit. Removal is separate and results-based, with no upfront fee, billed only after the content is confirmed down.

Yes. Facebook is one of several platforms we manage, alongside Google, Yelp, the BBB and industry sites. See our review management hub for the complete picture.