Facebook Review ManagementThat Improves & Protects Your Page

When it violates Meta's policies, yes. The winnable grounds are fake Pages and impersonation accounts, spam and off-topic content, harassment, recommendations from people who were never customers (including competitors), and specific, verifiably false factual claims. A genuine negative recommendation from a real customer generally stays, and we'll tell you honestly which category yours falls into. That removal work is billed only after the content is confirmed down. If you only need a takedown, see our Facebook review removal service.

Removal is a one-off: we report and take down a specific fake Page or policy-violating post. Management is the ongoing program: monitoring every new Recommendation through Meta Business Suite, responding professionally, earning more genuine recommendations compliantly, and handling removals as they come up. Most businesses need both, and removal is included in management.

Not since 2018. Facebook replaced star reviews with Recommendations, a simple yes or no to "Do you recommend this Page?" Your visible Page rating is derived from those recommendations plus other signals. When we manage your Page we work with Recommendations, comments, and your Page rating, not a star-review system that no longer exists.

Never. Buying recommendations, faking them, or using fake accounts violates Meta's policies and the FTC's 2024 rule banning fake and paid reviews, and it's the fastest way to get a Page penalized or restricted. We only earn genuine recommendations from real customers, and we protect you from vendors who cut those corners.

Yes. Impersonation accounts and fake Pages are a common Facebook problem and a clear violation of Meta's Community Standards. We document the impersonation and file a report through Meta's process. Because these are unambiguous policy violations, they are among the more winnable removals, though Meta makes the final decision and sets the timeline.

We write on-brand, measured public responses that are read by future customers, not just the person who left the recommendation. For healthcare and other regulated fields we keep responses compliant (for example, HIPAA-safe, never confirming someone was a patient). The goal is to make a critical recommendation a trust signal and never to get into a public argument that gets screenshotted.

Recommendations from someone who was never a customer, including competitors, violate Meta's policies. When we can document the non-customer origin and a coordinated timing pattern, these are among the more winnable removals. We handle the evidence and the report submission for you.

Generally no, at least not long term. Disabling Recommendations hides your positive ones too, Facebook keeps your history so everything returns when you re-enable it, and a Page with no recommendations can look suspicious to customers. We recommend disabling only as a short-term measure during an active crisis while a removal and response strategy is put in place.

Recommendations are controlled in your Page settings under Page and Tagging, where the option that lets people view and leave reviews can be toggled on or off, and the Reviews tab is what displays them publicly. Facebook also needs a small number of recommendations posted (commonly cited as around five) before it will show a public rating at all, so a new or low-volume Page can look blank even when the feature is on. Part of managing your Page is getting the setting right, keeping the tab enabled, and helping enough genuine recommendations come in for a rating to appear. We handle those mechanics through Meta Business Suite as part of the program.

Yes. AI Overviews, ChatGPT, and Perplexity increasingly summarize a business's Facebook presence and rating when buyers ask about it, sometimes before opening Facebook itself. Removing violating content and improving your genuine rating is the only durable way to change what those AI answers repeat about you.

Removals are pay-for-results, no upfront fee, billed only after a violating post is confirmed down. The ongoing management program (monitoring, responses, growth) is scoped to your number of locations and Page volume, and we quote it transparently after the free audit.

Yes. Facebook is one of several platforms we manage, alongside Google, Yelp, industry sites, and more. See our review management hub for the complete picture.