BBB Review ManagementThat Improves & Protects Your Grade

Monitoring and triage of every new complaint and customer review, complaint responses drafted for your approval inside the BBB's response period, follow-up on rebuttals, replies to customer reviews, a check of the other factors the BBB rates on, and a plain-language report. Each is named in a written scope before work starts. Disputing content that violates BBB policy is separate, results-based work, billed only after the content is confirmed removed.

A customer review is a rating and comment. A formal complaint is a structured dispute: the BBB forwards it to you within about two business days, asks you to respond within its response period (roughly 10 to 15 days), and generally closes it within about 30 days with a status label such as Resolved, Answered, Unresolved, or Unanswered. Complaints feed your letter grade, and we manage both.

The BBB forwards a filed complaint to your business within about two business days. You are asked to respond within the BBB's response period (its pages describe roughly 10 to 15 calendar days), and if you do not, the BBB sends a follow-up. The customer can reply to your response, and the complaint is generally closed within about 30 days of filing with a status label (for example Resolved, Answered, Unresolved, or Unanswered). The complaint text, your response, and the closing status remain on your profile for three years. We prepare the response and any follow-up for your approval at each stage.

We review your BBB profile, covering your letter grade, open and past complaints, customer reviews and unanswered items, and tell you what is pulling on the grade and what may qualify for removal. If you want ongoing management, we put the scope in writing so you know exactly what is included before you commit.

We work the factors you control: answering every complaint inside the deadline, resolving the ones we can, keeping your business information and licensing current, and addressing the advertising issues the BBB marks down. We explain the grade factor by factor so you know what moves it.

It addresses the factors the BBB says its rating reflects: complaint volume for your size, whether you responded and resolved, time in business, transparency, and licensing. Responding inside the deadline and resolving complaints properly speaks to several of those. Review star ratings are not part of the grade, so earning reviews and looking after the grade are two separate jobs, and we handle both.

Resolving a complaint changes its closing status, how it counts toward your grade, and how a future reader interprets it. The complaint text, your response, and the status stay visible for three years from filing.

Yes, when the content violates BBB's review or complaint policies: content not from a real customer interaction (including competitors posing as customers), abusive or off-topic content, and complaints in categories the BBB does not handle. We document the case and submit the dispute, and removal work is billed only after the content is confirmed down. The free assessment shows which items qualify. If you only need a single complaint disputed, see our BBB complaint removal service.

Accreditation is a paid membership in which you agree to uphold the BBB's published standards. Whether it is worth it depends on how much your customers look for the seal. We can walk you through that on the free assessment, and we have no stake in the answer.

A complaint filed by someone who was never a customer, including a competitor, can be disputed. When we can document the non-customer origin, for example transaction records that do not match or communications that reveal who filed it, we build the evidence and submit the dispute to the BBB, and you pay for removal only after it is confirmed.

Yes. We set up a request that goes to every customer the same way. BBB customer reviews help the page a prospect reads, though they do not change the letter grade.

There are two parts. The management program (monitoring, complaint responses, review replies, reporting) is scoped to your complaint history, review volume and number of locations and quoted in writing after the free consultation, so you know exactly what is included before you commit. Removal is separate and results-based, with no upfront fee, billed only after the content is confirmed down.