For Plastic Surgeons and Aesthetic Practices
Remove RealSelf Reviews
Pay Only After Removal
A single bad RealSelf review can sit in front of a patient who is about to choose a surgeon. RealSelf is clear about its rules: it removes reviews that violate its Code of Conduct and does not remove reviews on request. We tell you honestly which of your reviews break those rules, build the case, and file the dispute. You pay only after a review is confirmed removed.
Pay Only After Removal
Strategy by Anthony Will, Founder & CEO · 13+ years in ORM · 5,000+ clients- RealSelf removes on violations only. RealSelf says it removes reviews that violate its Terms of Service and does not remove reviews on request. The case has to name the rule that was broken. How RealSelf works →
- Conflicts and fake content are the strongest grounds. RealSelf says it only accepts reviews from genuine patients with no personal connection to the provider, and that fake content, rumors, and rating manipulation are not tolerated. What qualifies →
- You pay only on results. No retainer and no upfront fee. Our fee is collected only after the review is confirmed removed. Our process →
What is RealSelf review removal?
The short answer
RealSelf review removal is the process of getting a review taken down from a provider's RealSelf profile because it violates the RealSelf Code of Conduct. That code says reviews must come from genuine patients with no personal connection to the provider or brand, must describe the reviewer's own experience rather than hearsay or a third party's story, and must not contain personal attacks, threats, rumors, or accusations. It also says duplicate accounts, ratings manipulation, and fake or AI-generated content are not tolerated. RealSelf states that it removes reviews that violate its Terms of Service and that it does not remove reviews on request, and it directs providers to submit a written dispute through its online dispute form. A real patient's honest negative experience, even a harsh one, is not removable.
How Reputation Resolutions handles RealSelf reviews
RealSelf is different from a general review site. Prospective patients use it to research a specific procedure and a specific surgeon, so a review of your work is read by someone close to a decision. That is also why RealSelf's rules are strict, and why a vague complaint that a review is unfair does not move it.
We read each negative review against the published Code of Conduct and look for the grounds it lists: a reviewer with a personal or professional connection to a competitor or to you, a review built on hearsay or a third party's experience rather than the reviewer's own, personal attacks on your character, accusations or rumors, signs of a duplicate account or manipulation, and content that reads as fake or generated. Where a ground exists, we assemble the supporting evidence and file the dispute through RealSelf's own process.
We are direct about the limits. RealSelf says it does not remove reviews on request, and a real patient's honest account stays up. We do not write or post reviews for providers: RealSelf's code names marketing and reputation management companies as a conflict of interest for reviewers, and it prohibits providers from paying for reviews or using third-party services to post them. Our fee on removal is collected only after RealSelf confirms the removal, and we only take cases where a real ground exists.
How RealSelf Works
What RealSelf says about its own reviews
Reviews must come from genuine patients
RealSelf's Code of Conduct says it only accepts reviews from genuine patients who have no personal connection to the provider or brand they are reviewing.
Conflicts of interest are defined broadly
The code lists family and friends, current or former employees, and marketing and reputation management companies as conflicts of interest, and says these rules apply even if the reviewer discloses the relationship.
Personal experience only
Reviews must reflect the reviewer's own experience. RealSelf says hearsay and third-party stories are not allowed, and each review must be unique, with duplicates merged.
Fair critique is allowed, attacks are not
RealSelf welcomes fair critique focused on specific behaviors and outcomes but prohibits personal attacks, threats, bullying, rumors, and accusations. Its own example of a personal attack is calling a doctor a butcher, hack, or quack.
Removal is by dispute, not on request
RealSelf says it only removes reviews that violate its Terms of Service, does not remove reviews on request, and asks for a written dispute through its online dispute form.
What Qualifies
The review types RealSelf can remove
Conflict of interest
A review from a family member, friend, current or former employee, or marketing or reputation firm connected to a competitor or the provider breaks the conflict rules, even if the relationship is disclosed. We document the connection.
Hearsay and third-party stories
A review that repeats what someone else said, or describes a friend's or family member's procedure, is outside the personal-experience rule.
Personal attacks and accusations
Name-calling, threats, bullying, rumors, and criminal accusations made outside legal channels are prohibited by the Code of Conduct.
Duplicate accounts and manipulation
RealSelf says duplicate accounts and ratings manipulation are not tolerated. Patterns of coordinated or repeat reviews are a ground to dispute.
Fake or generated content
RealSelf says posts should reflect genuine experiences and prohibits fake content, misinformation, and AI-generated content, including excessively edited or AI-generated photos and video.
How It Works
How we remove a RealSelf review
- 01
Free review assessment
Know what qualifies.We read every negative review on your profile and tell you honestly which fall inside what RealSelf removes and which will stay. No cost. No commitment.
- 02
Build the case
Not a general complaint.We match each qualifying review to the exact rule in the Code of Conduct it breaks and assemble the evidence, including patient-privacy-safe documentation from your own records.
- 03
File the dispute and follow up
Direct submission.We submit a written dispute through RealSelf's online dispute form with the evidence attached, track the outcome, and follow up if it is declined.
- 04
You pay only after removal
Pay after. Not before.Our fee is collected only after RealSelf confirms the review is removed. If it stays up, you owe nothing for it.
Free to find out what qualifies.
Get a free, honest assessment of what we can actually do, with no upfront cost and no obligation.
Honest Timelines
Honest timelines
RealSelf does not publish a turnaround for review disputes, so these are what RealSelf says plus what we can promise about our own process.
RealSelf's Code of Conduct states no turnaround for review disputes. Anyone promising a date is guessing.
RealSelf says conflicted reviews are not accepted even when disclosed, so a documented connection gives the dispute a clear basis.
RealSelf welcomes fair critique. A real patient's honest account stays up, and a professional response is the right tool.
A disagreement about results is not a violation by itself. We look for a separate ground such as a personal attack or a false accusation.
AI Search & LLMs
What ChatGPT & Google AI Overviews say about your practice
More people now read an AI answer before they ever click a result. For your practice, that answer is the new first impression. If it repeats an old complaint, a false claim, or a competitor's talking point, it shapes the decision before you even know the conversation happened.
The answer is assembled from sources. We change the sources.
ChatGPTGoogle AI Overviews
Gemini
Perplexity
ClaudeAI answers trace back to what ranks
Google says its AI Overviews are grounded in its core Search ranking, and ChatGPT and Perplexity cite what is indexed and authoritative. So what AI says about you is not random, it comes from sources you can actually influence.
We audit what AI says today
We prompt ChatGPT, Gemini, Perplexity, and Google AI Overviews the way real people ask about you, document every answer, and trace each claim back to the source feeding it.
We correct it at the source
We remove or suppress the false and damaging sources, strengthen accurate authoritative content, and reinforce your verified entity data and Knowledge Panel, so as the models re-read the web their answers move with the truth.
We are honest about the limits
No one can edit an AI model's output directly, and we will not pretend otherwise. Change comes from the sources and takes time as models refresh; we monitor each engine and re-check rather than assume one fix holds.
Monitor
We track what AI says about your practice, monthly
A recurring prompt panel across ChatGPT, Gemini, Claude, Perplexity, and Google's AI Overviews logs how you are described, what gets cited, and what changed, so a bad answer is caught before it spreads.
AI reputation monitoring →Influence
We change the sources AI draws from
No one can edit an AI's answer directly. We correct, remove, or outrank the sources behind it, structure your own site so models cite it (LLM SEO), and build presence on the third-party surfaces models trust (LLM seeding).
LLM seeding & LLM SEO →Why We're Different
Doing it yourself vs. Reputation Resolutions
| Feature | Disputing It Yourself | Reputation Resolutions |
|---|---|---|
| The dispute | A general statement that a review is unfair | A documented case tied to the Code of Conduct rule it breaks |
| Knowing your odds | You find out after you try | We assess what RealSelf actually removes before you commit |
| Patient privacy | Easy to over-share in a dispute and create a privacy problem | Evidence is prepared with patient privacy in mind |
| Cost | Free, but often no result | No upfront fee. You pay only after removal is confirmed |
| Honesty | No one tells you if a review is a long shot | We tell you up front, including when a review will stay |
Who runs your case
Senior specialists, no junior handoffs
Reputation Resolutions is run and managed by a world-class team of online reputation management experts. Your case is handled by senior, multidisciplinary specialists: removal strategists who know each platform's rulebook, SEO and content experts who rebuild your search results, legal partners for the matters that need them, veteran PR professionals, and AI-search specialists who help you control what LLMs like ChatGPT say about you. There are no junior handoffs and no learning on your case, and every person here treats your name as if it were their own.
Get Started
Schedule a Free Consultation With Our Review Removal Specialists
A free review of your RealSelf profile: which reviews fall inside what RealSelf removes, which will stay, and what a removal would involve.
Free & Confidential Consultation
What do you need help with?
Tap everything that applies, for you or your business.
Prefer to talk? Call 855-239-5322
RealSelf Review FAQs
RealSelf Review Removal, Answered Honestly.
The same straight talk we give every practice on their free consultation.
Sometimes. RealSelf says it removes reviews that violate its Terms of Service and does not remove reviews on request. Reviews that break the Code of Conduct, such as conflicts of interest, hearsay, personal attacks, rumors, or fake content, can be disputed. An honest review from a real patient cannot be removed.
No. A provider cannot delete a review. RealSelf says that if you believe a review violates its Terms you should submit your dispute in writing through its online dispute form, and RealSelf decides.
RealSelf directs providers to its online dispute form and says disputes are handled in writing. We prepare the submission with the specific Code of Conduct rule the review breaks and the supporting evidence.
A review you believe is false is not automatically removable. RealSelf asks reviewers to share their own experience and prohibits rumors, accusations, and fake content, so a false review that also fits one of those rules can be disputed. A disagreement over a result, on its own, is not a violation.
RealSelf says it only accepts reviews from genuine patients with no personal connection to the provider, and lists current or former employees and family and friends as conflicts. We document the connection and file the dispute.
Respond only in ways that protect patient privacy. Do not confirm that the reviewer was a patient or discuss their care in a public reply, and follow RealSelf's rules and applicable health-privacy law. A short, calm, general response helps future patients.
No, and we will not do it. RealSelf's Code of Conduct names marketing and reputation management companies as a conflict of interest for reviewers and prohibits providers from paying for reviews or using third-party services to collect and post them. Doing so can put your profile at risk.
RealSelf does not state a turnaround for disputes. We give you a realistic expectation for your case and keep following up until there is a decision.
RealSelf says providers who violate its Terms, the Health Care Provider Code of Conduct, or its photo and video guidelines may have their profiles suspended, limited, or removed. Review gaming and incentivized reviews are the common risk, which is why we do not do review generation on RealSelf.
People researching a procedure read RealSelf reviews close to the moment they choose a surgeon, and the profile often ranks when your name is searched. Removing a review that should not have been published gives your profile a fair picture.
The assessment is free and there is no upfront fee. Our fee is collected only after a review is confirmed removed, and if it is not removed you owe nothing for it. We give you a transparent quote on the consultation.
AI assistants and Google's AI Overviews increasingly summarize what patients say about a surgeon. Removing a review that breaks the Code of Conduct removes it as a source for those answers too.
Still not sure if your situation qualifies?
Get a straight answer from a senior specialist in one call: free, confidential, and you'll know exactly where you stand before you decide anything.
Sources & References
