For Software and SaaS Companies
Remove Software Reviews
Pay Only After Removal
Software buyers shortlist vendors on G2, Capterra, GetApp, Software Advice, and TrustRadius, and a fake or competitor review there can cost you a deal before sales ever hears about it. These platforms do not remove reviews because a vendor dislikes them, but they do remove reviews that break their guidelines. We find the guideline, build the proof, and you pay only after a review is confirmed removed.
Pay Only After Removal
Strategy by Anthony Will, Founder & CEO · 13+ years in ORM · 5,000+ clients- Vendors cannot simply ask. G2 says it does not edit or remove reviews at a seller's request. TrustRadius publishes no vendor removal form. The case has to name a specific guideline. How these sites work →
- The grounds are the same everywhere. Non-users, employees, competitors, reviews written for someone else, plagiarized or AI-written text, and stale experiences are the grounds these platforms share. Platforms →
- Never pressure the reviewer. G2 prohibits vendors from contacting reviewers to change a review, with real penalties. A documented report is the safe route. Our process →
What is software review removal?
The short answer
Software review removal is the process of getting a review taken off a B2B software review site because it breaks that platform's guidelines. The major platforms verify reviewers and publish rules. G2's guidelines, which cover G2, Capterra, Software Advice, and GetApp, do not allow reviews from non-users, from employees of the product's company or a direct competitor, or written on someone else's behalf, and they exclude fake, plagiarized, vulgar, or spam reviews and experiences older than two years. TrustRadius says it verifies each reviewer's recent experience, excludes vendor and competitor employees, and does not publish reviews with a clear bias or conflict of interest, or plagiarized or AI-generated text. Neither promises to remove a review because a vendor disagrees with it, so a removal case is a documented request that shows which guideline a specific review breaks.
How Reputation Resolutions handles software review sites
Our team has handled review removal requests across the B2B software review sites for clients. The platforms are consistent in one respect: they treat reviews as the opinions of users and will not take a vendor's side. That is why cases that merely say a review is unfair fail, and why cases that name an exact violation can succeed.
We review every negative review on your listings and look for the grounds the platforms actually publish: a reviewer who never used the product, a competitor's or your own employee, a review written on someone else's behalf, plagiarized or machine-written text, confidential information, or an experience outside the platform's window. Where we find one, we assemble the evidence and report it through the platform's own channel, then follow up. We never contact the reviewer, which several of these platforms prohibit.
We are direct about the limits. A real user's honest review, however critical, stays up, and a thoughtful public response is the right tool there. We tell you which of your reviews qualify before you commit, and our fee is collected only after the platform confirms the removal.
How Software Review Sites Work
What the platforms say about their own reviews
Reviewers are verified
G2 says every review is manually checked before publication and that it validates reviewer identity. TrustRadius says every reviewer authenticates through LinkedIn or a work email and that its research team verifies recent experience.
Competitors and employees are excluded
G2 says employees of the product's company and of a direct competitor may not leave reviews. TrustRadius says it excludes current and former vendor employees and competitors' employees.
Vendors cannot simply ask for removal
G2 says it does not edit or remove reviews at a seller's request or act as a fact-finder in seller and user disputes. TrustRadius's pages offer vendors a comment feature and do not publish a vendor removal form.
Pressuring reviewers is penalized
G2 prohibits vendors from attempting to identify or contact a reviewer to influence or pressure them. It lists penalties, including blocked reviews and a warning banner on the profile.
Reviews expire or get replaced
G2 says a review must describe an experience from the past two years and that a new review from the same reviewer replaces the old one once approved. TrustRadius weights recent reviews more heavily in its trScore.
Platforms
The software review sites we handle
G2
The largest software marketplace. Its community guidelines set one standard across G2, Capterra, Software Advice, and GetApp. We build cases against those guidelines.
Capterra, GetApp, and Software Advice
Three marketplaces that follow the same community guidelines as G2, with reviews moderated under one standard and shared across listings.
TrustRadius
A verified-review platform that authenticates every reviewer and excludes vendor and competitor employees. We raise qualifying reviews with its support team.
How It Works
How we remove a software review
- 01
Free review assessment
Know what qualifies.We read every negative review across your listings and tell you honestly which show a violation and which will stay. No cost. No commitment.
- 02
Build the case
Not a general flag.We match each qualifying review to the exact guideline it breaks and assemble the proof from the review, the reviewer's profile, and your account and trial records.
- 03
Report and follow up
Direct submission.We submit the report through each platform's own channel with the evidence attached, track the outcome, and follow up if it is declined. We never contact the reviewer.
- 04
You pay only after removal
Pay after. Not before.Our fee is collected only after the platform confirms the review is removed. If it stays up, you owe nothing for it.
Free to find out what qualifies.
Get a free, honest assessment of what we can actually do, with no upfront cost and no obligation.
Honest Timelines
Honest timelines
None of these platforms publishes a turnaround for review reports, so these are what the platforms say plus what we can promise about our own process.
The published guidelines state no turnaround. Anyone promising a date is guessing.
A denial is not the end. We respond with added evidence where there is a basis.
Every platform here says it excludes these, so a well-documented report has a clear standard to point to.
A real user's honest opinion stays up. A thoughtful public response is the right tool.
AI Search & LLMs
What ChatGPT & Google AI Overviews say about your product
More people now read an AI answer before they ever click a result. For your product, that answer is the new first impression. If it repeats an old complaint, a false claim, or a competitor's talking point, it shapes the decision before you even know the conversation happened.
The answer is assembled from sources. We change the sources.
ChatGPTGoogle AI Overviews
Gemini
Perplexity
ClaudeAI answers trace back to what ranks
Google says its AI Overviews are grounded in its core Search ranking, and ChatGPT and Perplexity cite what is indexed and authoritative. So what AI says about you is not random, it comes from sources you can actually influence.
We audit what AI says today
We prompt ChatGPT, Gemini, Perplexity, and Google AI Overviews the way real people ask about you, document every answer, and trace each claim back to the source feeding it.
We correct it at the source
We remove or suppress the false and damaging sources, strengthen accurate authoritative content, and reinforce your verified entity data and Knowledge Panel, so as the models re-read the web their answers move with the truth.
We are honest about the limits
No one can edit an AI model's output directly, and we will not pretend otherwise. Change comes from the sources and takes time as models refresh; we monitor each engine and re-check rather than assume one fix holds.
Monitor
We track what AI says about your product, monthly
A recurring prompt panel across ChatGPT, Gemini, Claude, Perplexity, and Google's AI Overviews logs how you are described, what gets cited, and what changed, so a bad answer is caught before it spreads.
AI reputation monitoring →Influence
We change the sources AI draws from
No one can edit an AI's answer directly. We correct, remove, or outrank the sources behind it, structure your own site so models cite it (LLM SEO), and build presence on the third-party surfaces models trust (LLM seeding).
LLM seeding & LLM SEO →Why We're Different
Doing it yourself vs. Reputation Resolutions
| Feature | Reporting It Yourself | Reputation Resolutions |
|---|---|---|
| The report | A general flag that a review seems unfair | A documented case tied to the exact guideline broken |
| Contacting the reviewer | Tempting, and prohibited or risky | Never. Everything goes through the platform |
| If it is declined | Case closed | Followed up with added documentation |
| Cost | Free, but often no result | No upfront fee. You pay only after removal is confirmed |
| Honesty | No one tells you if a review is a long shot | We tell you up front which reviews qualify |
Who runs your case
Senior specialists, no junior handoffs
Reputation Resolutions is run and managed by a world-class team of online reputation management experts. Your case is handled by senior, multidisciplinary specialists: removal strategists who know each platform's rulebook, SEO and content experts who rebuild your search results, legal partners for the matters that need them, veteran PR professionals, and AI-search specialists who help you control what LLMs like ChatGPT say about you. There are no junior handoffs and no learning on your case, and every person here treats your name as if it were their own.
Get Started
Schedule a Free Consultation With Our Review Removal Specialists
A free review of your software review profiles: which reviews show a violation, which will stay, and what a removal would involve, with no cost unless a review comes down.
Free & Confidential Consultation
What do you need help with?
Tap everything that applies, for you or your business.
Prefer to talk? Call 855-239-5322
Software Review FAQs
Software Review Removal, Answered Honestly.
The same straight talk we give every software company on their free consultation.
Not on request. G2 says it does not edit or remove reviews at a seller's request. It does remove reviews that break its community guidelines, and anyone can report a review they suspect does. A review from a non-user, a competitor's employee, or someone writing on another person's behalf is the kind that can come down.
G2, Capterra, GetApp, Software Advice, and TrustRadius. G2's published guidelines cover G2, Capterra, GetApp, and Software Advice together, and each has its own page above.
Yes, if we can show it. G2 and TrustRadius both say they exclude reviews from employees of a direct competitor. We build the evidence of a reviewer's affiliation and report it.
G2 says it cannot reject reviews simply for being generic, and that disputing a vague review is more likely to succeed with a second reason. An unfair review from a real user is not removable on that basis alone.
No. G2 prohibits vendors from attempting to identify or contact a reviewer to influence or pressure them, and lists penalties. We use only the platform's own reporting channel.
Usually, because each platform decides separately. G2 says its guidelines apply across G2, Capterra, Software Advice, and GetApp, so the same ground can apply across them. TrustRadius is separate.
None of these platforms publishes a turnaround. We give you a realistic expectation for your case and keep following up until there is a decision.
Yes, and you should. G2 invites sellers to respond publicly, and TrustRadius says vendors have the right to respond with a comment. A response works alongside a removal case, not instead of one.
AI assistants and Google's AI Overviews increasingly cite software review sites when buyers ask for tool recommendations. Removing a review that breaks the guidelines removes it as a source for those answers too.
The assessment is free and there is no upfront fee. Our fee is collected only after a review is confirmed removed, and if it is not removed you owe nothing for it. We give you a transparent quote on the consultation.
Still not sure if your situation qualifies?
Get a straight answer from a senior specialist in one call: free, confidential, and you'll know exactly where you stand before you decide anything.
