For Software and SaaS Companies
Remove Capterra Reviews
Pay Only After Removal
Capterra, GetApp, and Software Advice are where many software buyers compare vendors, and a fake or competitor review there can cost you a shortlist spot. All three now follow the same community guidelines, which say what a review may not be. We find the guideline a review breaks, build the proof, and report it. You pay only after a review is confirmed removed.
Pay Only After Removal
Strategy by Anthony Will, Founder & CEO · 13+ years in ORM · 5,000+ clients- Three sites, one standard. G2's community guidelines say they cover G2, Capterra, Software Advice, and GetApp, and that all reviews are moderated under one standard. A violation on one is a violation on all. How these sites work →
- Reviews can't be edited, only replaced. G2 says reviews first published on Capterra, Software Advice, or GetApp cannot be edited directly, and a new review from the same reviewer replaces the old one once approved. What qualifies →
- You pay only on results. No retainer and no upfront fee. Our fee is collected only after the review is confirmed removed. Our process →
What is Capterra review removal?
The short answer
Capterra review removal is the process of getting a review taken off your product's Capterra, GetApp, or Software Advice listing because it breaks the community guidelines those sites share. G2's published guidelines say they apply to G2, Capterra, Software Advice, and GetApp, that all reviews are moderated under one standard, and that a review submitted through the unified flow counts on every marketplace where the product is listed. They do not allow reviews from people who are not actual users, from employees of the product's company or a direct competitor, or from reviewers writing on someone else's behalf, and they do not allow fake, plagiarized, vulgar, spam, or confidential-information reviews, or reviews about experiences older than two years. G2 also says it does not edit or remove reviews at a seller's request. Removal therefore means showing, with evidence, which guideline a specific review breaks.
How Reputation Resolutions handles Capterra reviews
Our team has handled review removal requests across the software marketplaces for clients, including Capterra. The most useful thing to know is that Capterra, GetApp, and Software Advice no longer have separate rulebooks: the published community guidelines cover all of them together with G2, and review moderation runs under one standard.
That shapes how a case is built. A review on your Capterra listing is judged against the same grounds as a review on any of the sister sites, so we look for a violation that is documentable: a reviewer who is not a real user, a competitor's or the vendor's employee, a review written on someone else's behalf, fake or plagiarized text, confidential information, or an experience outside the two-year window. We assemble the evidence from the review and your account, trial, and support records, and submit it through the published reporting channel.
We are direct about what does not come down. Reviews on these sites are subjective by nature, and the guidelines say a review cannot be removed just for being generic or critical. We tell you which of your reviews qualify before you commit, and our fee is collected only after the review is confirmed removed.
How These Sites Work
What the shared guidelines say about reviews
Four marketplaces under one set of guidelines
The guidelines state that G2, Capterra, Software Advice, and GetApp are built on the integrity of vendors and the authenticity of reviews, and that reviews on all of them are moderated under one standard.
One review, shown across marketplaces
G2 says a review submitted through the unified flow counts toward the product's review count and ratings on every marketplace where it is listed, with the full text displayed publicly on one marketplace chosen by G2 and the others showing reviewer details.
Reviews are replaced, not edited
G2 says reviews originally published on Capterra, Software Advice, or GetApp cannot be edited directly. A reviewer who submits a new review of the same product has the new one replace the old one once it is approved.
Anyone can report a concern
The guidelines say anyone can report a published review they suspect violates the guidelines using the Report a Concern button, and that reviews can be removed during moderation or after publication.
Sellers cannot simply request removal
G2 says it does not edit or remove reviews at a seller's request or act as a fact-finder in disputes. Vendors are also prohibited from trying to identify or contact reviewers to pressure them to change a review.
What Qualifies
The review types that can come down
Reviews from non-users
Only actual users of a product, business partners, or guest users may review it, and partner and guest reviews are labeled and do not count toward the score. A review from someone who never used the product is a clear violation.
Vendor and competitor employees
Employees of the product's company and of a direct competitor may not leave reviews. We build the evidence of a reviewer's affiliation.
Fake, plagiarized, or written for someone else
Reviews with fake experiences, copied text, a false identity, or written on behalf of someone else are not allowed.
Confidential, offensive, or spam content
Reviews that disclose a third party's confidential information, use vulgar or harassing language, or promote spam are outside the guidelines.
Outdated experiences
The guidelines say a review must describe an experience from the past two years, because B2B software changes quickly.
How It Works
How we remove a Capterra review
- 01
Free review assessment
Know what qualifies.We read every negative review on your listings and tell you honestly which show a violation and which will stay. No cost. No commitment.
- 02
Build the case
Not a general flag.We match each qualifying review to the exact guideline it breaks and assemble the proof from the review and your records.
- 03
Report and follow up
Direct submission.We submit the report through the published channel with the evidence attached, track the outcome, and follow up if it is declined.
- 04
You pay only after removal
Pay after. Not before.Our fee is collected only after the review is confirmed removed. If it stays up, you owe nothing for it.
Free to find out what qualifies.
Get a free, honest assessment of what we can actually do, with no upfront cost and no obligation.
Honest Timelines
Honest timelines
The guidelines state no turnaround for reports, so these are what the platform says plus what we can promise about our own process.
The published guidelines state no turnaround for reports. Anyone promising a date is guessing.
A denial is not the end. We respond with added evidence where there is a basis.
The guidelines say a review must describe an experience from the past two years.
A real user's honest opinion stays up. A thoughtful public response is the right tool.
AI Search & LLMs
What ChatGPT & Google AI Overviews say about your product
More people now read an AI answer before they ever click a result. For your product, that answer is the new first impression. If it repeats an old complaint, a false claim, or a competitor's talking point, it shapes the decision before you even know the conversation happened.
The answer is assembled from sources. We change the sources.
ChatGPTGoogle AI Overviews
Gemini
Perplexity
ClaudeAI answers trace back to what ranks
Google says its AI Overviews are grounded in its core Search ranking, and ChatGPT and Perplexity cite what is indexed and authoritative. So what AI says about you is not random, it comes from sources you can actually influence.
We audit what AI says today
We prompt ChatGPT, Gemini, Perplexity, and Google AI Overviews the way real people ask about you, document every answer, and trace each claim back to the source feeding it.
We correct it at the source
We remove or suppress the false and damaging sources, strengthen accurate authoritative content, and reinforce your verified entity data and Knowledge Panel, so as the models re-read the web their answers move with the truth.
We are honest about the limits
No one can edit an AI model's output directly, and we will not pretend otherwise. Change comes from the sources and takes time as models refresh; we monitor each engine and re-check rather than assume one fix holds.
Monitor
We track what AI says about your product, monthly
A recurring prompt panel across ChatGPT, Gemini, Claude, Perplexity, and Google's AI Overviews logs how you are described, what gets cited, and what changed, so a bad answer is caught before it spreads.
AI reputation monitoring →Influence
We change the sources AI draws from
No one can edit an AI's answer directly. We correct, remove, or outrank the sources behind it, structure your own site so models cite it (LLM SEO), and build presence on the third-party surfaces models trust (LLM seeding).
LLM seeding & LLM SEO →Why We're Different
Doing it yourself vs. Reputation Resolutions
| Feature | Reporting It Yourself | Reputation Resolutions |
|---|---|---|
| The report | A general flag that a review seems unfair | A documented case tied to the exact guideline broken |
| Contacting the reviewer | Tempting, and prohibited for vendors | Never. Everything goes through the published channel |
| If it is declined | Case closed | Followed up with added documentation |
| Cost | Free, but often no result | No upfront fee. You pay only after removal is confirmed |
| Honesty | No one tells you if a review is a long shot | We tell you up front which reviews qualify |
Who runs your case
Senior specialists, no junior handoffs
Reputation Resolutions is run and managed by a world-class team of online reputation management experts. Your case is handled by senior, multidisciplinary specialists: removal strategists who know each platform's rulebook, SEO and content experts who rebuild your search results, legal partners for the matters that need them, veteran PR professionals, and AI-search specialists who help you control what LLMs like ChatGPT say about you. There are no junior handoffs and no learning on your case, and every person here treats your name as if it were their own.
Get Started
Schedule a Free Consultation With Our Review Removal Specialists
A free review of your Capterra, GetApp, and Software Advice listings: which reviews show a violation, which will stay, and what a removal would involve.
Free & Confidential Consultation
What do you need help with?
Tap everything that applies, for you or your business.
Prefer to talk? Call 855-239-5322
Capterra Review FAQs
Capterra Review Removal, Answered Honestly.
The same straight talk we give every software company on their free consultation.
Yes, when a review breaks the community guidelines. G2's published guidelines, which cover Capterra, GetApp, Software Advice, and G2, say reviews can be removed during moderation or after publication, and that anyone can report a published review with the Report a Concern button. They also say G2 does not remove reviews at a seller's request, so the report must show a specific violation.
G2's community guidelines refer to G2, Capterra, Software Advice, and GetApp as its marketplaces and say they follow one set of guidelines with reviews moderated under one standard. For a removal case, that means the same grounds apply across all of them.
No. A vendor cannot delete a review. You can respond publicly, and you or anyone else can report a review that seems to break the guidelines. The platform decides whether to remove it.
Only by the reviewer. G2 says reviews originally published on Capterra, Software Advice, or GetApp cannot be edited directly, and a reviewer who submits a new review of the same product has it replace the old one once approved. Vendors cannot edit reviews.
Yes, if we can show it. The guidelines say employees of a direct competitor may not leave reviews because they are considered biased. We build the evidence and report it.
Often. The guidelines say only actual users of a product may review it and that fake or inauthentic experiences are not allowed. We document signs that the reviewer never used it.
No. The guidelines prohibit vendors from attempting to identify or contact a reviewer to influence or pressure them. Penalties include blocking new reviews and a banner on your profile. We use only the published reporting route.
The published guidelines do not state a turnaround for reports. We give you a realistic expectation for your case and keep following up until there is a decision.
The guidelines say a review must describe an experience from the past two years. A review about an outdated experience is a ground we can document and report.
G2 says a review submitted through the unified flow counts toward ratings on every marketplace where the product is listed. A removed review should no longer count where it was counted. We confirm the result on each listing.
The assessment is free and there is no upfront fee. Our fee is collected only after a review is confirmed removed, and if it is not removed you owe nothing for it. We give you a transparent quote on the consultation.
AI assistants and Google's AI Overviews increasingly summarize software review sites when buyers ask for recommendations. Removing a review that breaks the guidelines removes it as a source for those answers too.
Still not sure if your situation qualifies?
Get a straight answer from a senior specialist in one call: free, confidential, and you'll know exactly where you stand before you decide anything.
