For Remodelers, Builders, Designers, and Landscapers
Remove Houzz Reviews
Pay Only After Removal
Homeowners researching a remodel read Houzz reviews before they call. Houzz is direct about its limits: it does not remove reviews from genuine past clients that comply with its Review Policy. We tell you honestly which of your reviews break that policy, build the case, and report it. You pay only after a review is confirmed removed.
Pay Only After Removal
Strategy by Anthony Will, Founder & CEO · 13+ years in ORM · 5,000+ clients- Houzz keeps compliant reviews. Houzz says it does not remove reviews from genuine past clients that comply with its Review Policy. The case has to show the review breaks the policy. How Houzz works →
- No project, no review. Houzz's policy requires a first-hand experience as a client, not interactions as a potential client. A reviewer you never worked with is the clearest ground. What qualifies →
- You pay only on results. No retainer and no upfront fee. Our fee is collected only after the review is confirmed removed. Our process →
What is Houzz review removal?
The short answer
Houzz review removal is the process of getting a review taken off a professional's Houzz profile because it breaks the Houzz Review Policy. That policy has the reviewer agree that they are not an interested party of the business or of a competitor, are not related to the business or individual, and are writing from first-hand experience as a client rather than interactions as a potential client. It also requires the review to be accurate, truthful, and complete, to be about a project undertaken with the professional named on the profile, to disclose any compensation or incentive, and to follow Houzz's Acceptable Use Policy. It bars reviews that reference someone else's comments or include external links, and it allows only one reviewer per household or company. Houzz states that it does not remove reviews from genuine past clients that comply with the policy, and tells professionals who do not recognize the client or project to contact its support team.
How Reputation Resolutions handles Houzz reviews
On Houzz a review is attached to a specific project and a specific professional, so a negative one sits next to your portfolio photos where a homeowner is already deciding. Because the stakes are a high-ticket remodel, a single unfair review can cost more than the job it describes.
Houzz's own help center is short on process. It states the rule and tells professionals who do not recognize the client or project to contact support. It does not publish a turnaround or a step-by-step dispute form on the pages we read. So the case has to do the work: we read each review against the policy and look for the grounds it lists, including a reviewer you never worked with, a competitor or someone connected to one, a family relationship, a review about a different company or a rebranded one, a review that references someone else's comments, a reviewer who used the review to demand payment, and content that breaks the Acceptable Use Policy.
We are direct about the limits. A review from a real past client that follows the policy stays up, even if it is harsh or you disagree with it. In that case a prompt, calm public response is the right tool, and we say so rather than promise removal. Our fee is collected only after Houzz confirms the removal, and we only take cases where a real ground exists.
How Houzz Works
What Houzz says about its own reviews
Reviews must be first-hand
The Review Policy says a review must be based on the reviewer's first-hand experience as a client, not correspondence or interactions as a potential client, and must be about a project undertaken with the professional named on the profile.
Interested parties and relatives are excluded
Reviewers agree they are not a director, employee, officer, or principal of the business or of a competitor, and are not related by blood, adoption, or marriage to the business or individual being reviewed.
Compliant reviews from real clients stay
Houzz's help center says that to maintain trust it does not remove reviews from genuine past clients that comply with the Review Policy.
Unrecognized clients go to support
Houzz says that if you do not recognize the client or project described in a review, you should reach out to its support team. That is the route we use for a review with no matching project.
The policy also covers conduct
Reviewers agree not to use the posting or removal of a review to demand payment, except bona fide refund requests, and not to post libelous, defamatory, threatening, or harassing content, as determined by Houzz.
What Qualifies
The review types Houzz can remove
No project with you
A review from someone who was never your client, or only a prospect who never hired you, falls outside the first-hand-client rule. We document that no matching project, estimate, or contract exists.
Competitors and interested parties
A review from a director, employee, officer, or principal of a competitor, or from someone connected to your own business, breaks the interested-party rule.
Family relationships
The policy bars reviews from anyone related by blood, adoption, or marriage to the business or individual being reviewed.
Wrong company or rebranded company
The policy says a review may not reference a different company, even if it has been rebranded, and must be strictly about a project with the professional named on the profile.
Payment demands and abusive content
Using a review or its removal to demand payment, other than a bona fide refund request, and content that is defamatory, threatening, or harassing under Houzz's Acceptable Use Policy are outside the policy.
How It Works
How we remove a Houzz review
- 01
Free review assessment
Know what qualifies.We read every negative review on your profile and tell you honestly which fall inside what Houzz removes and which will stay. No cost. No commitment.
- 02
Build the case
Not a general complaint.We match each qualifying review to the exact part of the Review Policy it breaks and assemble the proof from your estimates, contracts, invoices, and communication records.
- 03
Report and follow up
Direct submission.We submit the case to Houzz's support team with the evidence attached, track the outcome, and follow up if it is declined.
- 04
You pay only after removal
Pay after. Not before.Our fee is collected only after Houzz confirms the review is removed. If it stays up, you owe nothing for it.
Free to find out what qualifies.
Get a free, honest assessment of what we can actually do, with no upfront cost and no obligation.
Honest Timelines
Honest timelines
Houzz does not publish a turnaround for review reports on the pages we read, so these are what Houzz says plus what we can promise about our own process.
The Review Policy and help center state no turnaround. Anyone promising a date is guessing.
Houzz tells professionals who do not recognize the client or project to contact support, so a well-documented request has a clear basis.
Houzz says it does not remove compliant reviews from genuine clients. A professional response is the right tool.
Houzz's help center describes how a client can edit their own review, which is sometimes the fastest outcome after a service issue is resolved.
AI Search & LLMs
What ChatGPT & Google AI Overviews say about your company
More people now read an AI answer before they ever click a result. For your company, that answer is the new first impression. If it repeats an old complaint, a false claim, or a competitor's talking point, it shapes the decision before you even know the conversation happened.
The answer is assembled from sources. We change the sources.
ChatGPTGoogle AI Overviews
Gemini
Perplexity
ClaudeAI answers trace back to what ranks
Google says its AI Overviews are grounded in its core Search ranking, and ChatGPT and Perplexity cite what is indexed and authoritative. So what AI says about you is not random, it comes from sources you can actually influence.
We audit what AI says today
We prompt ChatGPT, Gemini, Perplexity, and Google AI Overviews the way real people ask about you, document every answer, and trace each claim back to the source feeding it.
We correct it at the source
We remove or suppress the false and damaging sources, strengthen accurate authoritative content, and reinforce your verified entity data and Knowledge Panel, so as the models re-read the web their answers move with the truth.
We are honest about the limits
No one can edit an AI model's output directly, and we will not pretend otherwise. Change comes from the sources and takes time as models refresh; we monitor each engine and re-check rather than assume one fix holds.
Monitor
We track what AI says about your company, monthly
A recurring prompt panel across ChatGPT, Gemini, Claude, Perplexity, and Google's AI Overviews logs how you are described, what gets cited, and what changed, so a bad answer is caught before it spreads.
AI reputation monitoring →Influence
We change the sources AI draws from
No one can edit an AI's answer directly. We correct, remove, or outrank the sources behind it, structure your own site so models cite it (LLM SEO), and build presence on the third-party surfaces models trust (LLM seeding).
LLM seeding & LLM SEO →Why We're Different
Doing it yourself vs. Reputation Resolutions
| Feature | Reporting It Yourself | Reputation Resolutions |
|---|---|---|
| The report | A general message that a review is unfair | A documented case tied to the part of the Review Policy it breaks |
| Knowing your odds | You find out after you try | We assess what Houzz actually removes before you commit |
| If it is declined | Case closed | Followed up with added documentation |
| Cost | Free, but often no result | No upfront fee. You pay only after removal is confirmed |
| Honesty | No one tells you if a review is a long shot | We tell you up front, including when a public response is the only option |
Who runs your case
Senior specialists, no junior handoffs
Reputation Resolutions is run and managed by a world-class team of online reputation management experts. Your case is handled by senior, multidisciplinary specialists: removal strategists who know each platform's rulebook, SEO and content experts who rebuild your search results, legal partners for the matters that need them, veteran PR professionals, and AI-search specialists who help you control what LLMs like ChatGPT say about you. There are no junior handoffs and no learning on your case, and every person here treats your name as if it were their own.
Get Started
Schedule a Free Consultation With Our Review Removal Specialists
A free review of your Houzz profile: which reviews fall inside what Houzz removes, which will stay, and what a removal would involve.
Free & Confidential Consultation
What do you need help with?
Tap everything that applies, for you or your business.
Prefer to talk? Call 855-239-5322
Houzz Review FAQs
Houzz Review Removal, Answered Honestly.
The same straight talk we give every home professional on their free consultation.
Sometimes. Houzz says it does not remove reviews from genuine past clients that comply with its Review Policy. A review that breaks the policy, for example one from someone who never hired you, a competitor, or a relative, can be reported. A harsh review from a real client that follows the policy stays.
The Houzz help center describes no way for a professional to delete a review. It says to contact support if you do not recognize the client or project, and it describes how a client can edit their own review.
Houzz says to reach out to its support team in that case. We prepare that report with your records showing no matching client, estimate, or project.
The Review Policy requires reviews to be accurate, truthful, and complete, and bars defamatory content as determined by Houzz. A review that is simply a disagreement about a real project is hard to remove. A false review that also fits another ground, such as no project with you or a competitor author, can be reported.
Houzz's policy has the reviewer agree they are not an interested party of a competitor of the business being reviewed. We document the connection and report it.
Yes if the relationship can be shown. The policy says a reviewer may not be related by blood, adoption, or marriage to the business or individual being reviewed.
Yes, and Houzz recommends it. Its help center suggests responding promptly, acknowledging the client's feedback, staying calm and professional, and inviting the client to talk offline. A response works alongside a removal case.
Houzz's help center describes how a client can edit their own review through their Houzz profile. If you resolve a dispute, the client may update it themselves. We do not pressure or pay clients to change reviews.
Houzz does not publish a turnaround on the pages we read. We give you a realistic expectation for your case and keep following up until there is a decision.
The Review Policy says that if a reviewer received money or another incentive to write a review, it must be clearly stated in the review. An undisclosed incentive is a ground to report.
Homeowners research remodelers and designers before they request a quote, and reviews sit next to your project photos. Removing a review that should not have been posted gives your profile a fair picture.
The assessment is free and there is no upfront fee. Our fee is collected only after a review is confirmed removed, and if it is not removed you owe nothing for it. We give you a transparent quote on the consultation.
AI assistants and Google's AI Overviews increasingly summarize what homeowners say about a contractor or designer. Removing a review that breaks the policy removes it as a source for those answers too.
Still not sure if your situation qualifies?
Get a straight answer from a senior specialist in one call: free, confidential, and you'll know exactly where you stand before you decide anything.
Sources & References
