ZocDoc was launched at a tech conference in 2007 and has since grown to 5 million monthly users. Part of the reason for the application’s success is the simple integration of scheduling, service offerings, staff specialties, and user-generated reviews. While ZocDoc provides incredibly useful information and services to patients, it is possible for individuals to use the platform to write false, negative reviews about healthcare providers. In this case, Reputation Resolutions can help remove negative reviews on ZocDoc.
The Solution
If a false, negative review on ZocDoc.com has damaged your brand online, Reputation Resolutions can help restore your reputation. We have helped over 1,000 individuals remove information from the Internet and entirely restore their reputations. We’ve earned an A+ rating with the Better Business Bureau by consistently exceeding our clients’ expectations, and we offer many removal services on a pay-for-performance basis. Below are some strategies Reputation Resolutions has used to remove reviews and help doctors restore their online reputations. To learn more about how Reputation Resolutions can remove your negative ZocDoc reviews, fill out the form at the bottom of this page or call us today at (855)239-5322.
Our Strategies
Mediation (Contact the Author)
Studies show that patients prefer doctors who respond to reviews. However, due to privacy laws, it is not always possible to respond publicly. We recommend reaching out to the individual who posted the negative information and asking him or her to take it down personally. Since ZocDoc does allow individuals to remove posts, rectifying the situation is often the best choice.
Contact the Website
A second strategy to remove negative reviews on ZocDoc is to request that the site eliminates the information due to a terms of service violation. ZocDoc’s acceptable use policy expressly prohibit users from posting information that is false, deceptive, or misleading. Furthermore, for any illegal or prohibited content, “ZocDoc reserves the right to investigate and take appropriate legal action in accordance with the Terms of Use.” If a user violates any of these conditions in his or her review, it is eligible for removal.
Positive Review Solicitation
If you are seeking an ongoing strategy to remove negative reviews from ZocDoc and create an active, positive review profile, consider soliciting positive reviews over time from happy patients. Studies have shown that patients are more likely to select a doctor with more reviews, even if some are negative. Our software solutions can help your practice automate the process of encouraging satisfied patients to leave reviews online.
Search Engine Suppression
While it can be time-consuming, creating a myriad of positive, authoritative content online is an effective strategy to remove negative reviews on ZocDoc from search engine results. Negative reviews are then far less likely to be seen when potential patients go looking for you.
Litigation
In severe situations, our legal partners have helped our clients file lawsuits with settlement options contingent on complete removal of defamatory or otherwise illegal content. Occasionally unethical competitors, disgruntled employees, or individuals with personal vendettas will take to the Internet and attempt to undermine a physician with false and defamatory allegations. In these cases, it may make sense to attempt removal by submitting a court order. Once a judgment is obtained, it is possible to remove negative reviews on ZocDoc from the Internet and search engines.
Get Started
If you are interested in learning more about how Reputation Resolutions has used the above strategies to remove negative reviews on ZocDoc, and would like to discuss your situation with an online reputation management specialist, fill out the form below or call us today at (855)239-5322.