Englewood, Colorado · Crisis Management
Crisis Management in DenverCrisis PR for Denver and Colorado Businesses
When a post, a story or a wave of reviews threatens a Denver or Colorado business, what you say and what people can still find both matter. Reputation Resolutions is headquartered in Englewood, in the Greater Denver Area, and has worked on reputation matters since 2013. We support the communications and content side of a crisis: statements and messaging for your leadership to approve, removal of what qualifies, search and AI cleanup, and monitoring.
Local Office, Confidential
Strategy by Anthony Will, Founder & CEO · 13+ years in ORM · 5,000+ clientsRated 5.0 · read 228 client testimonials(opens in a new tab)- A real Denver-area office. We are headquartered at 333 W. Hampden Ave. in Englewood. Most work happens by phone, video and secure messaging, and Denver-area clients can arrange a meeting in person. Our office →
- Communications and the content itself. Statements for your leadership to approve, plus removal where content qualifies, search and AI cleanup and monitoring. Removal is the only results-based part. What we handle →
- Free and confidential first. Call 855-239-5322 or submit the form for a free, confidential assessment; we confirm the timeline with you at intake. Start the assessment →
What does a Denver crisis management firm do?
The short answer
A Denver crisis management firm helps a local business or professional respond when something threatens its reputation: a viral post, an unfair or coordinated wave of reviews, a critical news story, a leadership controversy, or content that keeps getting repeated in search and AI answers. The work has two sides. One is communications, meaning statements and messaging that your leadership and counsel approve. The other is the content itself: removal of what violates a platform's rules or the law, suppression of what stays, search and AI cleanup, and monitoring. Reputation Resolutions is headquartered in Englewood, in the Greater Denver Area, and every engagement is handled confidentially.
Crisis management and crisis communications for Denver and Colorado
For a Denver restaurant, contractor, clinic, law office, real estate team or startup, a crisis usually shows up in the same few places: the Google map pack and reviews, a local news story, social media, and increasingly the answers AI assistants give when someone asks about you. A single viral post or a coordinated run of reviews can shape what a new customer, lender or hire finds the next time they search your name. We work alongside your owners, leadership team and counsel, never in place of them.
We are headquartered at 333 W. Hampden Ave. in Englewood, so Denver-area clients can arrange a meeting in person, and most work happens by phone, video and secure messaging for clients anywhere in Colorado and the United States. We do not have a Colorado Springs office, and our page on reputation management in Colorado Springs explains how we work with clients there. For steady, ongoing local reputation work beyond a crisis, see our Denver reputation management page.
Within a crisis we work on three things. First, communications: we help your leadership draft holding statements, customer and staff messages and Q&A, and we flag lines that could create legal exposure so your counsel can review them. Strong crisis communications says what is known, what is not yet known and what you are doing, in plain words. Second, the content itself: where a post, review or article is false, defamatory or against a platform's rules, we pursue removal, and removal is the only 100% results-based part of our work. Third, search and AI: we check what Google and AI answers say about you, work on the sources behind a wrong answer and monitor for new coverage.
Not everything can or should be removed. A fair review from a real customer, accurate local news coverage and honest criticism are not removable, and we say so at the start. For those, the answer is a good response, better information of your own where people look, and time. Colorado law sets deadlines for some claims, such as defamation, so if you believe a false statement is damaging you, speak with a Colorado attorney early. We are not a law firm and do not give legal advice.
The best time to prepare is before an incident. If you do not have a written plan, our crisis management plan and crisis communication plan resources explain what one should contain.
Sources
What the sources say about crisis communication planning
Sources reviewed 2026-11-13.
What the sources say
- Ready.gov, a U.S. Department of Homeland Security site, says a crisis communications plan should identify audiences such as employees, customers, suppliers, management and government officials and regulators, decide in advance who will speak to the media and prepare that person with talking points, compile contact information for each audience before an incident, and have pre-scripted messages approved by management. Source: Ready.gov, Crisis Communications Plans
- CDC publishes a Crisis & Emergency Risk Communication manual of recommended practices. It covers developing a crisis communication plan, the spokesperson's role and working with the media. It is written for communicators responding to major emergencies, so we cite it as a general framework. Source: CDC, CERC Manual
What we cannot know before intake
We do not guess at these.
- Whether a specific review, post or article can be removed. That depends on the publisher's or platform's policy or the law, and we tell you after we review it.
- What your counsel advises about legal claims and deadlines. We are not a law firm.
- How customers, clients and the press will react to a statement.
- How long any part of the work will take. We confirm the timeline with you at intake.
We cite only what each source states. This page is not legal advice. Corrections: tell us.
Why Local Matters
What is different about a crisis in Denver and Colorado
Local search runs on reviews and maps
Searches such as a business type plus Denver surface the Google map pack, where star rating and review count shape who gets the call. A coordinated run of reviews hurts most here, and removing the ones that break Google's rules protects your local presence.
You can meet in person
Our office is at 333 W. Hampden Ave. in Englewood. Most clients work with us by phone or video, and Denver-area clients are welcome to arrange a meeting at the office.
Your reputation reaches beyond Colorado
A Denver business is searched by out-of-state customers, lenders, partners and AI assistants. National results, including review sites, news archives and AI answers, matter as much as local ones, and we work nationally.
Some legal deadlines are short
Colorado law sets deadlines for some claims, such as defamation. If a false statement is damaging your business, speak with a Colorado attorney early. We can coordinate with your counsel, and none of this page is legal advice.
What We Handle
Common crisis situations for Denver and Colorado businesses
Viral posts and social pile-ons
Documenting coordinated or policy-violating posts for removal under platform rules, and helping you respond to criticism that is real.
Unfair or coordinated Google reviews
Fake, competitor, non-customer and policy-violating reviews can be pursued through formal cases. Genuine negative reviews cannot be removed, and we say so up front.
Negative news articles
False or defamatory coverage can sometimes be removed, corrected or de-indexed. Accurate coverage cannot be removed, and what stays can be outranked.
Leadership and employee disputes
Messaging for customers and staff when a dispute with a former employee, a partner or a customer spills into reviews, forums or social posts. Policy-violating posts can be pursued. Accurate accounts cannot.
Search results and AI answers
Checking what Google and AI assistants say about your business, working on the sources behind a wrong answer, and suppression where content cannot be removed. Scoped in writing.
Monitoring
Watching for new coverage, reviews and republished content so you hear about it from us rather than from a customer.
The Process
How we work with Denver clients
- 01
Free, confidential assessment
No obligation.Call, video chat or arrange a visit to our Englewood office. We review what is public and what is spreading, and tell you honestly what can and cannot be removed. We confirm the timeline with you at intake.
- 02
Written scope
Scoped in writing.You get a scope that names each item, the route we would use and who on your side approves what, before you commit. Removal is the only results-based part.
- 03
Statements and content work
Your approval.We draft for your leadership and counsel to review, and we file removal cases for content that qualifies. Nothing is published in your name without your approval.
- 04
Search, AI and monitoring
Watched.We work on the sources behind wrong answers, suppress what cannot be removed where that is in scope, and monitor for new coverage and reviews.
Free to find out. Confidential from the first call.
A free assessment with no obligation. Removal is paid only after it is confirmed. Everything else is scoped in writing first.
Honest Timelines
How long does each part take?
No honest firm quotes one number for everything. These are the ranges we use for the content work, and we confirm the timeline for your situation with you at intake, in writing before you commit.
This depends on what your leadership and counsel need to verify first. We confirm the timeline with you at intake.
Formal policy cases to the platform, with escalation if the first decision goes against you.
Depends on the Google channel and the documentation.
Varies by publisher, jurisdiction and whether a legal route is involved.
Content and ranking changes build gradually, and we never promise a specific position.
Why We're Different
Why Denver businesses talk to us
Location
Messaging-Only Support
Varies
Reputation Resolutions
Headquartered in Englewood, CO, in the Greater Denver Area
Focus
Messaging-Only Support
Statements and media relations
Reputation Resolutions
Statements for your approval, plus removal, suppression, search and AI cleanup and monitoring
Removal
Messaging-Only Support
Varies
Reputation Resolutions
Qualifying content only, with payment due only after removal is confirmed
Promises
Messaging-Only Support
Varies
Reputation Resolutions
An honest assessment of what is removable, with no guaranteed outcomes
Legal
Messaging-Only Support
Varies
Reputation Resolutions
Not a law firm. Statements with legal exposure go to your counsel
Confidentiality
Messaging-Only Support
Varies
Reputation Resolutions
Handled confidentially from the first call
Who runs your case
Senior specialists, no junior handoffs
Reputation Resolutions is run and managed by a world-class team of online reputation management experts. Your case is handled by senior, multidisciplinary specialists: removal strategists who know each platform's rulebook, SEO and content experts who rebuild your search results, legal partners for the matters that need them, veteran PR professionals, and AI-search specialists who help you control what LLMs like ChatGPT say about you. There are no junior handoffs and no learning on your case, and every person here treats your name as if it were their own.
Our Office
Visit or call our Englewood office
Reputation Resolutions is headquartered in Englewood, Colorado, in the Greater Denver Area. Most clients work with us by phone or video, and you are welcome to arrange a meeting at our office. Call 855-239-5322 or submit the form for a free, confidential assessment; we confirm the timeline with you at intake.
Reputation Resolutions
333 W. Hampden Ave. Suite 1020Englewood, CO 80110
Greater Denver Area
Get Started
Talk to Us About a Crisis in Denver or Colorado
Call 855-239-5322 or submit the form for a free, confidential assessment; we confirm the timeline with you at intake. Handled confidentially.
Free & Confidential Consultation
What do you need help with?
Tap everything that applies, for you or your business.
Prefer to talk? Call 855-239-5322
Denver Crisis Management FAQs
Crisis Management in Denver, Answered Honestly.
Straight answers on crisis management, crisis communications and crisis PR for Denver and Colorado businesses.
A crisis management firm helps a business or professional respond when something threatens its reputation, such as a viral post, a wave of reviews or a critical story. Ours supports the communications side, with statements for your leadership to approve, and the content side: removal where content qualifies, suppression, search and AI cleanup, and monitoring. We are not a law firm and do not give legal advice; statements with legal exposure should be reviewed by your counsel.
Reputation Resolutions is headquartered in Englewood, in the Greater Denver Area. We do not rank ourselves or other firms, and you should judge any provider on what it will do, how it bills and how honest it is about limits. Crisis communications is one part of our work, alongside the content itself.
In practice the terms overlap. Crisis communications is the statements and messages you give to customers, staff and the public. Crisis PR usually adds media relations. Crisis management is the broader response. We support the statements and the content side, and we confirm at intake whether any reporter outreach is something we handle or something your own team handles.
Our headquarters is at 333 W. Hampden Ave. Suite 1020, Englewood, CO 80110, in the Greater Denver Area. Most clients work with us by phone or video, and you are welcome to arrange a meeting there. Call 855-239-5322 or submit the form for a free, confidential assessment; we confirm the timeline with you at intake.
No. We work with clients across Colorado and nationwide, and in 40+ countries. Most work happens by phone, video and secure messaging, so you do not need to be in Denver.
No. We are headquartered in Englewood and serve Colorado Springs clients by phone, video and secure messaging, and meetings can be arranged. Our page on reputation management in Colorado Springs explains how.
Only when a review violates Google's content policies, for example fake reviews, reviews from non-customers, conflicts of interest or harassment. Genuine negative reviews cannot be removed. We tell you which of yours qualify before you commit, and removal is paid only after it is confirmed.
Only if it qualifies, meaning it is false or defamatory or breaks the publisher's policy or the law. Accurate local news coverage cannot be removed. We tell you which applies after we review it.
We work alongside your counsel, and we are not a law firm. We are not a law firm and do not give legal advice; statements with legal exposure should be reviewed by your counsel. Colorado law sets deadlines for some claims, such as defamation, so speak with a Colorado attorney early if you think a false statement is damaging you.
Work out with your counsel what is true, decide who speaks for the business, and tell your own staff and key customers before they read it elsewhere. Keep any public statement short and honest: what you know, what you do not yet know and what you are doing. Do not argue with every post. For help with the communications and content side, call 855-239-5322 or submit the form for a free, confidential assessment; we confirm the timeline with you at intake.
Removal of qualifying content is 100% results-based: payment is due only after removal is confirmed. Statements and messaging, suppression, AI correction and monitoring are scoped in writing before work starts, and are not results-based. We do not publish figures because any number without your scope would be a guess.
No. No one can guarantee that content will be removed, where a page will rank or what an AI assistant will say. We tell you honestly what is realistic for your situation before you commit.
Call 855-239-5322 or submit the form for a free, confidential assessment; we confirm the timeline with you at intake.
Yes. Every engagement is handled confidentially from the first call.
We are not a crisis line. If you or someone you know is in personal crisis, call or text 988 in the U.S., or contact emergency services.
Still not sure if your situation qualifies?
Get a straight answer from a senior specialist in one call: free, confidential, and you'll know exactly where you stand before you decide anything.
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